CRM Software Users Rate Their Biggest Challenges

While the majority of CRM users are satisfied with their system and ascribe a range of benefits to its use, many cite challenges such as system customization and integration.
Continue reading » | August 21, 2014

Female Empty Nesters Say They’re Heavily Influenced by W-O-M, Reviews

A sizable proportion of women over the age of 45 without kids in the household say they're more likely to purchase products that have been personally recommended or have strong online reviews.
Continue reading » | August 20, 2014

Top 15 Local Markets by Smartphone Penetration

Nielsen-Top-15-Local-Markets-by-Smartphone-Penetration-Aug2014Source: Nielsen [download page]
    Notes: Smartphone adoption stood at 72% of Americans mobile subscribers aged 13 and older in May, per Nielsen's report - with Orlando sporting the highest penetration rate (82%) of the local markets measured. Dallas - the leading market 6 months earlier - joins a group of other markets (Dallas, Miami, Houston, San Francisco, Washington, DC, Sacramento and Denver) with the second-highest penetration rate, followed by Phoenix (77%).
    Continue reading » | August 21, 2014

    What Various Industries Want Most From Their Digital Initiatives

    TCS-Desired-Capabilites-from-Digital-Initiatives-Aug2014Source: Tata Consultancy Services (TCS)
      Notes: Depending on the industry, between 51% (utilities) and 90% (media and entertainment) of large enterprises see digital initiatives as being at least of major importance to their market and financial success in the next 5 years. The capabilities that are most desired from digital initiatives range across industries; for example, retail respondents are most interested in creating micro-segments of customers (77%), while CPG and high-tech respondents are looking primarily to monitor customers so as to identify improvements to existing offerings.
      Continue reading » | August 21, 2014

      How Are Large Enterprises Allocating Their Digital Dollars?

      TCS-Large-Enterprise-Digital-Budget-Allocations-by-Technology-Aug2014Roughly 7 in 10 large enterprises consider digital initiatives to be either the "most important factor" (14.5%) or "of major importance" (55.1%) to their financial success in the next 5 years, finds Tata Consultancy Services (TCS) in a recent study. The survey - fielded among 820 respondents at companies in 4 major regions with mean revenue of $25.8 billion - finds that enterprises are on average spending more than $100 million on digital initiatives. So where's the money going?
      Continue reading » | August 20, 2014

      Most Popular Digital Marketing and Online Advertising Metrics

      CMOCouncil-Marketers-Common-Digital-Metrics-Aug2014Source: CMO Council [download page]
        Notes: Familiar metrics top the list of those used to track the effectiveness of digital marketing or online advertising campaigns, with clicks, response and conversion rates (51%) the most commonly-cited top-5 measure, per the CMO Council's survey of 525 marketers around the globe. Page views, time on site/page and registrations/sign-ups (50%) and website performance (47%) are close behind, showing the centrality of websites as a digital marketing tool. Further down the list, one-third cite social media metrics as a top-5 metric, while fewer point to revenue measures such as incremental revenue per customer (14%), value of deals and length of selling cycle (7%).
        Continue reading » | August 20, 2014

        Which Industry Has the Most Active Email Subscribers?

        Yesmail-Email-Subscriber-Activity-by-Industry-in-Q2-Aug2014Source: Yesmail Interactive
          Notes: Yesmail's analysis of email database subscriber behavior during Q2 shows that just 1.3% of B2B email subscribers could be considered active (having opened or clicked within the past 90 days), the lowest proportion of the industries studied (as with last year). The B2B industry's low activity rate appears to be the result of targeting smaller niches rather than low open rates, as the industry's unique open rate of 18.8% was among the top-half for the 12 industries tracked by Yesmail. Meanwhile, the healthcare (17.8%) and publishing (15.1%) industries enjoyed the highest subscriber activity rates, per the study.
          Continue reading » | August 20, 2014

          How is the Marketing Media Mix Changing?

          CMOCouncil-Marketers-Changing-Media-Mix-Aug2014Digital channels are beginning to rank among the top-budgeted areas of marketers' program spend, finds the CMO Council in its latest State of Marketing report [download page]. Indeed, websites, microsites and communities now rival trade shows and conferences in share of planned program spend, outweighing TV advertising as well as lead generation and thought leadership (including content syndication). As expected, the biggest changes in the works are reserved for digital channels.
          Continue reading » | August 19, 2014

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