US Smartphone Users’ Interest in Mobile Wallet Activities

UPScomScore-Interest-in-Mobile-Wallet-Activities-Mar2015
Coupon discovery and redemption is most popular, while about 1 in 5 currently use their device to pay in-store at checkout or would consider doing so.
Continue reading » | March 6, 2015

Weekend Reading, 3/6/15

ForbesgyroSAP-CMOs-Personal-Aspirations-Mar2015
A variety of intriguing data points to get you through the weekend.
Continue reading » | March 6, 2015

As TV Viewers Time-Shift, What’s the Implication for Ad Avoidance?

HubEntertainmentResearch-Top-Reasons-Time-Shifting-TV-Shows-Mar2015TV viewers claim to spend a slight majority (53%) of their viewing time with time-shifted rather than live (47%) content, according to a recent report [download page] from Hub Entertainment Research. While that runs counter to Nielsen figures, which find live TV to be the predominant form of consumption, there's no doubt that time-shifted viewing is on the rise, an unsurprising trend given that 3 in 4 TV households now have access to at least one on-demand service. So what does this mean for ad avoidance?
Continue reading » | March 5, 2015

YouTube Stars More Influential Than Big-Screen Ones, Youth Say

DEFYMedia-YouTube-Stars-Influence-Youth-Mar2015Source: DEFY Media [pdf]
    Notes: Slightly more than 6 in 10 youth aged 13-24 would try a product or brand suggested by a YouTube star ("YouTuber"), according to results from a DEFY Media survey, while fewer than half would try a product or brand suggested by a TV or movie star. There appears to be an age trend when it comes to following stars on social media, though: 13-year-olds are far more likely to follow a YouTube (59%) than TV/movie (32%) star, while the gap is closer for 14-17-year-olds (53% and 44%, respectively). Among 18-24-year-olds, slightly fewer follow YouTube (51%) than TV/movie (54%) stars. The results bring to mind a separate survey released last year by Variety, in which US teenagers (13-18) named YouTube stars their most influential figures, ahead of film, TV and music celebrities.
    Continue reading » | March 5, 2015

    Average Ad Spending Per Capita: US Tops List

    StrategyAnalytics-Average-Ad-Spend-per-Capita-in-2014-Mar2015Source: Strategy Analytics
      Notes: Marketers spent an average of $567 advertising to each person in the US last year, according to Strategy Analytics' calculations, with this topping the list of global markets analyzed, ahead of Australia ($486) and Norway ($472). By comparison, ad spend per capita is much smaller in China ($35 per capita) and India ($5), such that per capita spending in the US appears to be 16 times larger than in China. The report also finds that TV continues to capture the largest share (43%) of ad dollars in the US, while Australia leads in digital ad spend per internet user, a measure that has risen quickly in the US.
      Continue reading » | March 4, 2015

      Connected TV Owners’ Interest in TV Commerce Activities

      DeliveryAgentNielsen-Interest-in-TV-Commerce-Activities-Mar2015Source: Delivery Agent / Nielsen
        Notes: Roughly 7 in 10 US adults who have a TV or other device (video game console, streaming media player, DVR, DVD) connected to the internet agree that they would be interested in using their remote while watching TV ads to have a sample of a product automatically mailed to them. The survey separately found that, while watching TV programs, more than 6 in 10 18-34-year-olds would be interested in getting information about new products featured in the programs. While there wasn't much generational difference in interest in TV commerce activities while watching TV ads, older respondents were less likely than their younger counterparts to want to engage during TV programs.
        Continue reading » | March 4, 2015

        Which Digital Channels Are Marketers Best Able to Measure for ROI?

        EconsultancyOracle-Ability-to-Measure-Digital-ROI-Mar2015Despite increasing pressures to prove their worth, American CMOs continue to have difficulty quantitatively demonstrating the impact of their activities, according to a recent study. Now, a newly-released survey [download page] from Econsultancy and Oracle Marketing Cloud that analyzes global marketers' ability to measure ROI from a variety of digital channels finds that there is only a single discipline that most marketers rate themselves "good" at measuring.
        Continue reading » | March 3, 2015

        US Companies With the Best and Worst Customer Experience Ratings in 2015

        TemkinGroup-Top-and-Bottom-Cos-Cust-Experience-Mar2015Source: Temkin Group [download page]
          Notes: Publix enjoys the best customer experience rating of 293 companies measured by the Temkin Group, narrowly supplanting last year's leader, H-E-B. Indeed, supermarkets occupied 5 of the top 12 positions this year, with retailers and fast food chains also well-represented. Those industries - plus parcel delivery services and banks - comprised the only 5 of 20 measured to average a "good" rating. Meanwhile, on the other end of the spectrum, Coventry Health Care had the worst customer experience rating, as it did last year. Internet service providers, TV service providers and health plans each received "poor" ratings on average.
          Continue reading » | March 3, 2015

          Keep scrolling for more charts and articles:

          Industries With the Worst Customer Service, According to US Adults
          Inc. 500 Execs See Value in Online Advertising
          The Most Important Elements of the Digital Experience, Per UK Consumers and Marketers
          Customers Prioritize Service Over Price and Brand, CMOs Say
          Luxury. Which Brands Spring to Mind?
          OTT Streaming Devices Overtake Tablets in Digital Video Ad Views
          Almost Half of Young Mobile Phone Users Report Regularly Comparing Prices In-Store
          The Risks of A Wrong Purchase Decision, According to B2B Buyers
          CMOs See Budget Hikes on the Horizon, But ROI Proof Remains Elusive
          B2B Buyers’ Biggest Frustrations With Vendors
          US CMOs Still Report Making Little Use of Marketing Analytics
          Radio Revenues Dipped Slightly in 2014
          Weekend Reading, 2/20/15
          US E-Commerce Conversion Rates, by Device, Q4 2013-Q4 2014
          Consumers’ Expectations Continue to Grow. Which Brands Are Best at Meeting Them?
          Mid-Size B2B Marketers Focusing More on Customer Acquisition Than Retention
          Customer Satisfaction With the Retail Sector Dips, Though E-Commerce Provides A Bright Spot
          The World’s “Most Powerful” Brands
          Smartphone Penetration, Rising in All Age and Income Demos, Hits 75% of the US Mobile Market
          B2B Content Marketing Update: Goals, Content Types, and More
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