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ONLINE MEDIA | April 16, 2014

Radio Listening Gradually Transitions to Digital Platforms

JacobsMedia-Radio-Listening-Platforms-2014-v-2013-Apr2014Almost one-fifth of weekly radio usage in the US and Canada now occurs on digital sources, according to the 10th annual Techsurvey from Jacobs Media. That mirrors a similar shift in TV content viewing on alternative sources, and is being driven by younger core radio listeners, who are more apt to use digital platforms to listen to broadcast radio. Even so, only about 1 in 6 respondents agree that Pandora and other such services will eventually replace listening to FM radio for music. Continue reading »
TRADITIONAL MEDIA | April 16, 2014

The Biggest Mistakes Companies Make With Their Customers

Thunderhead-Biggest-Mistakes-Companies-Make-With-Customers-Apr2014American consumers don't feel that their relationships with businesses are improving, according to a new study [download page] from Thunderhead.com. Among the intriguing study findings: one-quarter of customers would switch to a different provider on the basis of a single negative experience, and about 1 in 5 would never re-establish trust in a provider after a significant negative experience. Respondents to the study seem particularly irked by overbearing and irrelevant communications, as well as slow response times. Continue reading »
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Mobile Now One-Third of Google Organic Search Visits

April 16, 2014

RKG-Mobile-Share-Search-Visits-Q2-2012-Q1-2014-Apr2014

    Source: RKG [download page]
      Notes: Mobile's 33% of Google search visits in Q1 2014 represented only a slight uptick from Q4 2013 (32%), but a more robust rise from 27% share during the year-earlier period. During Q1 2014, Yahoo actually saw a larger share (36%) of organic search visits come from mobile than Google. Overall, mobile devices accounted for an estimated 31% share of US organic search visits during Q1, up from 24% in Q1 2013.
        Related: Search Results Sway Smartphone Owners' Purchase Decisions

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        Cable Companies Now Have as Many Broadband as Pay-TV Subscribers

        April 16, 2014

        LRG-Broadband-Pay-TV-Subs-in-2013-Apr2014

          Source: Leichtman Research Group
            Notes: While the rate of cord-cutting slowed last year, cable companies shed almost 2 million pay-TV subscribers while adding more than 2 million broadband internet subscribers. As a result, they now have roughly an equal number of broadband (49.3 million) and pay-TV (49.6 million) subscribers. Overall, the top multi-channel video providers had about 94.6 million subscribers, while the top broadband providers (many of these companies falling in both groups) had more than 84 million. Read more »

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