May 21, 2013
Millennial (18-35) women are 52% more likely than their male counterparts to agree that they "love to shop" (44% vs. 29%), per results [pdf] from an Urban Land Institute (ULI) survey conducted with Lachman Associates. While young men are more likely than young women to say that shopping is a necessary chore that they can deal with (15% vs. 9%), they're also more likely to say they shop when it's necessary, and enjoy it when they do (51% vs. 45%). Overall, the study indicates that America's youth enjoy shopping on the whole, which might explain why they're more likely than other generations to identify as "spenders" rather than "savers." Read more »
May 21, 2013
Customer satisfaction with pay TV providers remains relatively low, although it has increased slightly after remaining flat for 3 consecutive years, according to the American Customer Satisfaction Index (ACSI). The index for subscription TV services rose a couple of points from last year's 66 to 68 on ASCI's 100-point scale. By comparison, satisfaction with cell phone manufacturers stands at 76, fixed line phone service providers are at 74, and wireless phone service providers are at 72. Among the information sector categories, only Internet Service Providers (ISPs) have a lower score than pay TV services this year, debuting on the index at a score of just 65. Read more »