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US Companies With the Best and Worst Customer Experience Ratings in 2016

US Companies With the Best and Worst Customer Experience Ratings in 2016Overall customer experience ratings have declined this year.March 10, 2016

Supermarkets continue to lead the way in customer experience, while health plans are again among the worst-rated, according to the 6th annual customer experience ratings [download page] from the Temkin Group. Indeed, of the 294 companies measured across 20... READ MORE
Holiday 2015 Data Hub (Updated)

Holiday 2015 Data Hub (Updated)A review of the key points from a host of holiday-related research studies.January 25, 2016

Retail sales over the holiday season grew by 3% to $626.1 billion last year, below the forecasted growth rate of 3.7%, reports the NRF, which also noted that non-store holiday sales grew by 9%. Weather, inventory challenges and early-starting discounts... READ MORE
Total Dollar Value of FSI Coupon Distributions Grew By 3.7% in 2015

Total Dollar Value of FSI Coupon Distributions Grew By 3.7% in 2015The average face value of an FSI coupon increased by 3.6% last year.January 8, 2016

Source: Kantar Media Notes: The number of free standing insert (FSI) coupons distributed in 2015 remained relatively steady (+0.2%) at 286 billion despite an 8.1% decline in total pages distributed (to 186 billion), per new Kantar Media data. A 3.6% increase... READ MORE
US Ad Spend Trends, by Medium, in Q2 2015

US Ad Spend Trends, by Medium, in Q2 2015Ad spending on the measured media monitored by Kantar Media was down by 3.9% in Q2 and for the first half as a whole. September 21, 2015

Source: Kantar Media Notes: Advertiser spending on the media platforms tracked by Kantar Media declined by 3.9% in Q2, a similar result to Q1, as 15 of the 22 measured media types monitored saw lower spending. Among traditional media, radio and out-of-home... READ MORE
Back to School Stats 2015 (Updated)

Back to School Stats 2015 (Updated)Back-to-school spending, shopping destinations, and more.August 18, 2015

It’s the second half of August. Too late for a back to school (BTS) data update? Not so, according to multiple recent studies that suggest a later end for the season this year. In fact, MasterCard research reminds that last year, August 29 was the... READ MORE

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