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Brand Leaders in Meeting Customers’ ExpectationsFebruary 10, 2014

In its latest customer loyalty index [pdf], Brand Keys indicates that consumers have never had higher emotional expectations from brands – but that brands’ ability to meet those expectations hasn’t grown as quickly. Using a proprietary... READ MORE

Embedded Mobile Traffic Rapidly GrowsMarch 1, 2010

Mobile data traffic from embedded computing devices is increasing so rapidly that if current trends continue, the total number of bytes sent each month in 2014 will equal the total equivalent traffic measured in 2008, according to ABI Research. ABI Research... READ MORE

iPhone, Verizon Lead in Smartphone SatisfactionOctober 5, 2009

Despite the traditionally high Blackberry penetration among business users, smartphones with more consumer-oriented functionality – such as the iPhone, Google’s Android and Palm Pre – score the highest in a customer satisfaction study (pdf)... READ MORE

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