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Studies Suggest Search Engines Top Amazon For Product Research

Studies Suggest Search Engines Top Amazon For Product ResearchSome category research seems exclusive to search; others to Amazon.September 22, 2017

Several studies – such as this one – have suggested that the majority of online shoppers begin their retail research on Amazon, rather than a search engine. But two new pieces of research – from Kenshoo and from Bing – call into... READ MORE
User Retention Still the Key Challenge for App Marketers

User Retention Still the Key Challenge for App MarketersRemarketing is becoming more popular with app marketers.September 12, 2017

App marketers are twice as likely to count user acquisition as a goal than engaging and retaining their existing user base (70% and 35%, respectively), according to a survey from InMobi [download page]. But focusing their marketing on acquisition may be... READ MORE
Which Digital Channels Do B2B Buyers Use to Engage With Vendors?

Which Digital Channels Do B2B Buyers Use to Engage With Vendors?Websites and email remain the most commonly-used during all stages of the funnel.September 1, 2017

There’s somewhat of a gap between expectations and reality when it comes to the B2B customer experience, according to a Marketo study [download page], with vendors less likely to provide a consistent experience than buyers are to value one. The good... READ MORE
Customer Satisfaction With Automobiles Dips Slightly, But Remains High

Customer Satisfaction With Automobiles Dips Slightly, But Remains HighMore than three-quarters of the above-average nameplates are imports.August 31, 2017

Customer satisfaction with automobiles has dropped by a point this year to an index of 81 on the American Customer Satisfaction Index’s 100-point scale, per the ACSI’s latest report [download page]. That still puts the automotive industry in the... READ MORE

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