Online

Email is still very much an ingrained activity among SMB employees, to the extent that 74% check work email outside of standard work hours, with most of those doing so at least several times a day, according to survey results from GFI. Indeed, almost two-thirds of the respondents overall said they check email outside of standard work hours at least once a day. Separately, a significant chunk of respondents said they've at some point checked their work email on weekends (80.9%) and during a vacation (59.1%), and 5.6% even admitted to having done so while they or their spouse was in labor. Read more »

Netflix isn't the only video service eating up North American bandwidth, although it is the largest, according to [download page] Sandvine's "Global Internet Phenomena Report 1H 2013." The report reveals that Netflix accounts for 32.3% share of North American peak downstream fixed access traffic, a slight dip from H1 2012, with YouTube next at 17.1%, up from 13.8% in the researchers' H1 2012 study. When it comes to mobile traffic, the opposite trends are true: YouTube leads with 27.3% share of peak traffic, but is down from 31%, while Netflix is far back at 4%, but up from 2.2% the prior year. Read more »

Some retailers aren't sold on the concept of digital channels being the primary driver of future growth, at the expense of stores. But most do see the value of digital channels in driving traffic to stores - and they have some thoughts on which work best once the consumer is actually in the store. Results from RSR Research's "The Relevant Store in the Digital Age" [download page] reveal that nearly all retailers see their e-commerce sites as having a lot (58%) or some (38%) value in driving traffic to stores. And while there's some angst about showrooming, 87% recognize that smartphones have a lot (50%) or some (37%) value in driving store traffic. Read more »

PointRoll has released data [pdf] from its upcoming 2012 Benchmark Report, revealing that in-stream video ads achieved an average click-through rate (CTR) of 0.62% last year, far outpacing mobile (0.15%), rich media (0.14%) and standard banner (0.1%) ads. The findings support a similar conclusion reached earlier this year by DG MediaMind, which also found in-stream video ads to outperform those other formats, though with vastly different benchmark figures. (The DG MediaMind report put the US benchmark CTR for in-stream video at 1.11%, and mobile at 0.88%). Read more »

Senior executives from around the world aren't that enthusiastic about social media marketing, according to new figures released by Doremus and the Financial Times from their annual "Decision Dynamics" survey. 51% of respondents feel that advertising in social media is more intrusive than advertising in a magazine or newspaper, while only one-third believe that a social media presence enhances a company's reputation. The study results indicate that, in general, while executives are embracing online and mobile activities, they're not doing so at the expense of traditional media. Read more »

Twitter activity is highly concentrated among a small subset of heavy users, according to an analysis from researchers at the University of Illinois, published in First Monday. The study used Twitter Decahose as the basis of its analysis, with the data set examined over a period of 39 days constituting about 0.9% of Tweets ever sent and 35.6% of all active users as of December 2012. Among the highlights of the study was the revelation that the top 1% of Twitter users accounted for 20% of all tweets. Expanding that out a little, the top 5% accounted for 48% of all tweets and the top 15% accounted for 85%. Read more »

Wealthy consumers are as likely to make purchases in-store as online, and few have embraced showrooming, loosely defined as the practice of checking out a product in-store before buying online. According to new research from the Luxury Institute, 78% of wealthy consumers (earning at least $150,000 a year) had bought something in a store in the previous 12 months, and 77% had ordered something online via computer. Only 1 in 4 reported buying online after checking out merchandise in-store (the study did not mention the use of a mobile device in-store). Read more »

Just 35% of advertisers target many small, specific audiences when buying ads or paying to promote content on social media properties, according to [download page] a study conducted by Forrester Consulting on behalf of Kenshoo Social. The study reveals that the most common practice among these professionals (who spend upwards of $100,000 a year on social advertising) is rotating through multiple creatives (60%). Even when using targeting, paid social media advertisers are using more basic types, according to the study. Read more »

In conjunction with a new monthly e-commerce tracking initiative, Shopzilla has released research from a survey of online shoppers conducted immediately after their purchases from the Bizrate Insights Network of more than 5,200 e-commerce retailers in the US and Canada. The data shows that buyers were most likely to have first seen their most recent online purchase while surfing around online (29%) or when looking to find something specific (25%). Beyond those top 2 points of inspiration, store emails (11%) emerged as a key source, cited by more respondents than magazines (8%), ads (6%), blogs and other web content sites (4%). Read more »

Some tablet owners are spending a significant amount of time watching video on their devices, details GfK in a new data release. According to the study, among tablet owners, Millennials (born 1977-1994) spend on average 23% of their total video viewing time (time spent watching video on any device, including TV, in a 7-day period) with their devices. Millennial tablet owners are far more engaged with video on their devices than other generations: Gen Xers (born 1965-1976) spend 16% of their video viewing time with them; Baby Boomers (born 1946-1964) spend 11%; and pre-Boomers (born before 1946) spend 6%. Read more »