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Which Social Networks Rank Highest in User Satisfaction?

Which Social Networks Rank Highest in User Satisfaction?Users are least satisfied with their privacy and the amount of ads on social.July 25, 2017

Social media user satisfaction remains steady this year though it is still in the lower tier of industries on this measure, according to an American Customer Satisfaction Index (ACSI) report [download page]. The overall index for social media is unchanged at... READ MORE
How Retailers Can Improve the Product Ownership Experience, per Consumers

How Retailers Can Improve the Product Ownership Experience, per ConsumersTroubles with service post-purchase are frustrating to shoppers.July 11, 2017

Retailers and manufacturers could stand to improve the post-purchase experience, according to a study from The CMO Council and LiveTechnology. In fact, just 1 in 6 consumers surveyed reported receiving excellent post-purchase service, and the lack of such... READ MORE
Loyalty Programs Continue to Affect Shopping Behavior, Members Say

Loyalty Programs Continue to Affect Shopping Behavior, Members SayThere's room to improve the program experience, though.May 31, 2017

Member satisfaction with loyalty programs is gradually rising but could still use improvement, according to the latest annual “Loyalty Report” [download page] from Bond Brand Loyalty. Some 46% of respondents to the survey report being “very... READ MORE
Pay-TV Customer Satisfaction Back Down to the Industry Cellar

Pay-TV Customer Satisfaction Back Down to the Industry CellarPay-TV companies and ISPs share the lowest customer satisfaction scores of 43 industries measured.May 24, 2017

Customer satisfaction with pay-TV companies has dropped this year, finds a new report [download page] from the American Customer Satisfaction Index (ACSI). The index for subscription TV services fell to 64 on the ACSI’s 100-point scale,... READ MORE

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