Elderly

Fewer Americans are cutting their spending when compared to prior years, but most of those who are say that this is their "new normal," according to survey results from Gallup. Overall, 73% of Americans polled in early April said they have been spending either less (41%) or the same (32%) amount of money in recent months than they used to. While the 41% spending less is down from a high of 57% in February 2010, about three-quarters of those believe that this decreased spending will become a new normal pattern, rather than representing a temporary change in their spending patterns. Read more »

Graduation season is here, and Americans will shell out $4.6 billion to reward high school and college seniors, per results from a survey conducted for the NRF by BIGinsight. Gift-givers will spend about $94 on average, or $49 per recipient, down from last year's $100 average. Unlike other events and holidays tracked by the NRF, which have seen increases in spending this year, total projected spending on graduation gifts this year is down from last year's forecast of $4.7 billion. Read more »

Americans aged 18-34 are more likely than their older counterparts to prefer a range of entertainment types on-demand, according to a survey conducted by Harris Interactive on behalf of Stitcher. For example, among music listeners, 18-34-year-olds are twice as likely as 35-54-year-olds to prefer to listen always or mostly on demand (46% vs. 23%). And among TV viewers, 41% of those aged 18-34 prefer to watch always or mostly on demand, versus 21% of those aged 55 and older. Indeed, the desire to watch on one's own schedule has become a key driver of online video consumption. Read more »

56% of UK consumers say they would never use a company again if faced with a negative customer service experience, according to survey results from NewVoiceMedia. Beyond taking their business elsewhere, 29% would tell their friends and peers about their bad experience, while 19% would post a review online and 14% would complain on social media. Much as they'd punish companies for a bad service experience, though, these consumers would reward them for a positive one. 74% of respondents said a positive customer experience would lead them to be more loyal, and 71% would recommend the company to others. Read more »

In conjunction with a new monthly e-commerce tracking initiative, Shopzilla has released research from a survey of online shoppers conducted immediately after their purchases from the Bizrate Insights Network of more than 5,200 e-commerce retailers in the US and Canada. The data shows that buyers were most likely to have first seen their most recent online purchase while surfing around online (29%) or when looking to find something specific (25%). Beyond those top 2 points of inspiration, store emails (11%) emerged as a key source, cited by more respondents than magazines (8%), ads (6%), blogs and other web content sites (4%). Read more »

Some tablet owners are spending a significant amount of time watching video on their devices, details GfK in a new data release. According to the study, among tablet owners, Millennials (born 1977-1994) spend on average 23% of their total video viewing time (time spent watching video on any device, including TV, in a 7-day period) with their devices. Millennial tablet owners are far more engaged with video on their devices than other generations: Gen Xers (born 1965-1976) spend 16% of their video viewing time with them; Baby Boomers (born 1946-1964) spend 11%; and pre-Boomers (born before 1946) spend 6%. Read more »

Consumers find some uses of personal information for loyalty programs to be "cool and exciting" (such as personalized discounts based on purchasing habits), but others exceed privacy boundaries and are simply "creepy and weird," according to [download page] a Maritz Loyalty Marketing study. The most invasive practice, cited by 52% of the study's respondents, is allowing programs to review their Facebook friends' status updates and photos to determine if they are eligible for rewards or special benefits based on shared interests. Read more »

Perhaps the exhibitions industry shouldn't be too worried about younger, digitally-obsessed generations shunning face-to-face contact. According to a new study [download page] from the Center for Exhibition Industry Research (CEIR), 61% of Millennials aged 18-27 believe that exhibits at exhibitions, conventions and annual meetings are more valuable today than they were 2 years ago. That's the highest percentage of any generation, with older Millennials and young Gen Xers (aged 28-39; 53%) the next-most confident about the growing value of face-to-face interaction in this setting. Read more »

Roughly 7 in 10 smartphone and tablet owners have tried to make purchases on their device, indicating a high degree of comfort and enthusiasm with mobile commerce, according to a new study commissioned by Jumio and conducted by Harris Interactive. However, two-thirds of this group report having abandoned a purchase due to a problem with the checkout experience. Most commonly, these respondents said they didn't feel comfortable entering their credit card information (51%), while many also blamed a checkout process that took too long (47%) or that was too difficult on their device (41%). Read more »

Companies can stand to reap rewards from creating emotional connections with consumers, and it seems that radio benefits in its own way from emotional triggers. According to a Jacobs Media survey of more than 78,000 radio listeners in the US and Canada, 40% said a main reason for listening to AM/FM radio is to get in a better mood, with another 40% citing this as an important reason. Additionally, about 7 in 10 say that wanting to escape from the pressures of an everyday life is an important or main reason to listen, and about 8 in 10 listen because radio keeps them company. Read more »