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Verticals > Retail & E-Commerce

Retail Site Search Queries Are Getting Shorter; Most Are A Single Word

April 21, 2017

In a unique look at the all-important field of retail site search, a new study from SLI Systems [download page] reveals that the majority of search queries are only 1 word in length - and that the percentage of single-word queries has gradually risen over the past 4+ years. Read more »

Email Click Rates Continued Their Slow Decline in Q4 2016

April 18, 2017

North American email click rates dropped on a year-over-year basis in Q4 2016 once again, dipping slightly to 3.1%, per Epsilon's latest quarterly report [download page]. That means that click rates have either stayed steady or fallen on a year-over-year basis for 15 consecutive quarters. Open rates increased on a year-over-year basis, though, as open and click rate trends continue to move in opposite directions. Read more »

Teens’ Favorite Social Platform Is… Still Snapchat

April 17, 2017

Teens over the years have had some fairly fickle preferences when it comes to their social platforms. But it seems that Snapchat has some staying power with youth: not only does it remain their favorite social platform, but it's increasing its lead over its competitors, according to Piper Jaffray's latest bi-annual survey of US teens. Read more »

Consumers Have Mixed Feeling About AI’s Potential for Customer Service

April 13, 2017

Consumers aren't convinced that AI can provide the same, or better level of customer service that a human can provide today, according to a Pegasystems survey. In fact, more adults surveyed across the globe disagree (38%) than agree (27%) that AI can match human customer service. However, there's a bit more optimism about the future, as more agree (38%) than disagree (26%) that AI has the potential to improve service in the future. Read more »

Retail Spending Surrounding Easter Forecast to Reach New Heights

April 13, 2017

Total consumer spending on Easter is projected to grow to $18.4 billion this year, representing a more than 6% rise from last year's record forecast of $17.3 billion, according to the NRF. In the past decade, projected retail spending surrounding Easter has grown by $4 billion, as this year the 81% of adults who plan to celebrate the occasion expect to each spend an average of $152. Read more »

Top 10 Marketing Charts of the Month – March 2017

April 10, 2017

This month's quick-hit set of top charts includes the following topics: email list growth and deliverability metrics; shopping around vs. loyalty; Millennials' new media milestone; financial status, by generation; improving digital ads; obstacles to marketing analytics; CMOs and brand-building; corporate reputation drivers; and CX leader. Read more »

Smartphone Share of US Site Visits in 2016, by Industry

April 10, 2017

Smartphones once again ramped up their influence last year as devices used to visit websites, with their share of visits growing across key industries, reports Adobe Digital Index in its latest "Best of the Best" report. The devices' largest share of site visits was again in the Media & Entertainment sector, where they grew to account for 42.1% of all traffic in the US last year. Read more »

These Are the Fastest Growing E-Commerce Categories in the US

April 4, 2017

Jewelry & Watches stands out as the fastest growing retail e-commerce category in the US, with an impressive 39% year-over-year growth in 2016, per a study from comScore [download page]. Several categories saw growth rates surpassing 20%, including Furniture, Appliances & Equipment (26%) and Computer Software (24%). Total e-commerce y-o-y growth increased to 19%, from 14% in 2015. Read more »

How Marketers Feel AI Can Enhance SEO

April 3, 2017

Virtually all marketers (96%) believe AI can enhance SEO, according to a SearchDex survey of 100 marketers across industries. The biggest benefit cited was the ability to focus on SEO while AI analyzes the data (73%). Other advantages that marketers feel AI could afford them include the capability to search and fix anomalies in their current SEO strategy (61%) and the ability to keep SEO strategy current based on what competitors are doing (58%). Read more »

Here Are Your Latest App Engagement and Retention Benchmarks

March 17, 2017

How well did mobile and web apps fare in user retention and engagement in the second half of 2016 - and how do the results compare to the first half of the year and earlier? Localytics offers some answers with its latest benchmarks, based on an analysis of more than 37,000 mobile and web apps. Here are some of the key takeaways from the report. Read more »