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Here Are Americans’ Top Financial Concerns

May 23, 2017

American adults' biggest financial worry is the inability to pay the medical costs in the event of a serious illness or accident, reports Gallup in new survey data. A majority (54%) of the more than 1,000 US adults surveyed said they're either very (30%) or moderately (24%) worried about this. Read more »

Security Breach Would Cause Many Youth to Lose Faith in A Company

May 22, 2017

Among the several implications of a security breach is customer loyalty. So how do so-called "digital natives" feel about breaches, having grown up in a world where they are increasingly commonplace? New research [pdf] carried out by Forrester Consulting on behalf of American Express finds that a security breach would cause more Gen Y and Gen Z respondents to abandon a company than would better competitor rewards offers or a variety of poor digital interactions. Read more »

Email in Q1: Consumers Engage on Friday, Convert on Saturday

May 17, 2017

Consumers aren't turning away from marketing emails, says Yes Lifecycle Marketing [download page], noting that in Q1 new subscribers featured more prominently in marketers' databases than in the year-earlier period. But it's not all roses: while open rates continued their ascent, click rates moved in the opposite direction once again, meaning that marketers need to up their game. Read more »

Collect This Type of Data And You’ll Upset A Majority of Consumers

May 9, 2017

Nearly two-thirds of consumers in the US and UK say they would be upset to know that marketers had their salary information, according to a BlueVenn report [download page]. A majority of respondents would likewise be upset if marketers were privy to their credit rating (58%), private social media data (56%), smart home data (56%) and internet browsing history (52%), according to the report's findings. Read more »

Only About Half of Americans Say They Trust the Internet

May 5, 2017

The internet's development has had a transformative effect on consumers and industries, but it hasn't engendered much trust along the way. In fact, just 53% of adults in the US say they generally trust the internet, according to results from a Centre for International Governance Innovation survey. Globally, the result wasn't much better, with just 56% saying that overall, they trust the internet. Read more »

Mobile Gains Primacy in US Digital Advertising: 3 Takeaways

May 3, 2017

By now you've probably heard the news: in their latest internet advertising revenue report [pdf] - covering 2016 - the IAB and PwC have revealed that mobile (finally) captured a majority share of advertising revenues. Here are 3 takeaways from the report's findings. Read more »

What Are the Essential Features of a Primary Credit Card?

April 20, 2017

The credit card industry has become a competitive arena, offering increasingly attractive perks to entice and retain the 80% of Americans who use or own a credit card, per the results of a Harris Poll survey. The most vital features surround fees and interest rates: three-quarters of card-holders surveyed said that it was either essential or extremely important that their primary credit card have no annual fee, and more than half (56%) felt the same way about low interest rates. Read more »

How Do Americans Feel About Their Retirement Years?

April 18, 2017

The majority of Americans want to spend their retirement traveling (55%) and spending more time with family (54%), per an Ipsos survey of US adults ages 45 to 65. Other popular ways to spend their golden years include volunteering (35%), taking up a hobby (33%) and working part-time (32%), per the survey. Read more »

Email Click Rates Continued Their Slow Decline in Q4 2016

April 18, 2017

North American email click rates dropped on a year-over-year basis in Q4 2016 once again, dipping slightly to 3.1%, per Epsilon's latest quarterly report [download page]. That means that click rates have either stayed steady or fallen on a year-over-year basis for 15 consecutive quarters. Open rates increased on a year-over-year basis, though, as open and click rate trends continue to move in opposite directions. Read more »

Millennial Investors, Skeptical of Human Advisors, Prefer Hybrid Traditional and Robo-Advice

April 17, 2017

When it comes to financial advice, Millennial investors are hesitant to put complete faith in human advisory services, preferring instead to go with a hybrid model, which includes a combination of digital tools and human advice, according to a survey from Accenture. Read more »