Apr 25, 2007 | Brand Metrics, Retail & E-Commerce
Consumers who have “positive” call-center experiences are more likely to say they are satisfied with that company’s products or services overall and are more likely to purchase from that company again in the future, according to a Beta Research...Apr 24, 2007 | Paid Search, Retail & E-Commerce, Search Engine Optimization
Most retailers say a bigger digital marketing program will deliver more sales and so they’re increasing the amount of money and other resources they’re devoting to pay-per-click advertising and natural search, according to Internet Retailer’s latest...Apr 23, 2007 | Youth & Gen X
Most teenagers with social network profiles online take steps to protect themselves from the most obvious risks and manage their profiles to keep the most sensitive information from strangers, parents and other adults, according to a new Pew Internet & American...