Online Consumers Trust Branded Site Ads Most, SMS Ads Least

Online consumers place the most trust in advertising they find on branded websites, according to [download page] a report released in February 2012 by Nielsen and NM Incite. 52% of online consumers indicated trust in these ads, ahead of ads on TV (46%), TV program...

Marketers Shifting Budgets from Traditional to Digital Media

Client marketers are shifting their budgets from traditional to digital media, although it is rarely a 1-to-1 exchange, according to a report released in February 2012 by the Society of Digital Agencies (SoDA), conducted by Econsultancy. Although traditional media...

Traditional Retailers See Improved Customer Satisfaction, Lag Online

Customer satisfaction with traditional retailers improved in 2011, but still lags online retailers, according to the American Customer Satisfaction Index. The index for traditional retailers in 2011 rose 1.5% year-over-year to a score of 76.1 on ACSI’s 100-point...

Gender Differences Emerge in Smartphone Shopping Behavior

Men and women display different patterns of smartphone shopping behavior while in a retail store, with women more likely to engage in a variety of social activities, according to [download page] a February 2012 report from comScore. Looking at the 3-month average...

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