Top Daily Activities on Smartphones and Tablets

Smartphone owners spend a whopping 3.3 hours per day on their phones, while tablet owners are close behind, averaging 3.1 hours a day on their devices, finds a new survey [download page] from ExactTarget. And while a recent Nielsen study suggests that daily time spent...

Consumers More Likely to Share Bad Experiences, but Companies Can Recover

Some 23% of consumers will give feedback directly to companies following a very good service experience, but 32% will do so following a very bad experience, finds the Temkin Group in newly-released survey results. How companies are able to respond to the bad...

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