How Do Senior Marketers Define Customer Centricity?

How Do Senior Marketers Define Customer Centricity?

The attributes that best define customer centricity are a senior management team committed to understanding the customer, functional alignment in support of a holistic customer experience strategy and a corporate culture that prioritizes customer satisfaction,...
US Ad Spend Trends, by Medium, in Q2 2014

US Ad Spend Trends, by Medium, in Q2 2014

US ad spending inched up by 0.7% year-over-year in the second quarter to reach $35.6 billion, dragging down the growth rate for first-half expenditures to 3.1%, per the latest quarterly figures from Kantar Media. The analysis notes that Olympic advertisers reined in...

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