Which Experiences Are Customers Most Satisfied With?

Which Experiences Are Customers Most Satisfied With?

Source: The Harris Poll Notes: Consumers are highly satisfied with their shopping and dining experiences, according to a recent Harris Poll, with roughly 9 in 10 reporting being at least somewhat satisfied with their last visit to a restaurant (91%), their last online...
How Are Companies Building Content Personalization Capabilities?

How Are Companies Building Content Personalization Capabilities?

Many companies are having trouble delivering personalized 1:1 content across various touch points such as web pages, and e-commerce channels, and mobile applications, email and social media are the only touch points through which a majority are able to deliver...

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