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Latest MarketingCharts stories

CMOs Not Making Headway With ROI Proof. And No More Willing to Use Analytics.

CMOs aren’t getting any better at demonstrating the impact of their marketing spending. Case in point: just one-third say they’ve proven the long-term impact of their spending quantitatively, according to the latest CMO Survey [pdf] from Duke University’s Fuqua School of Business, a figure unchanged from 2 years ago.

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No, Millennials Aren’t Ignoring Your Promotional Emails

There’s been some buzz about the death of email among America’s youth, but there’s also data to contradict that notion. Here’s one such stat, courtesy of a new Fluent study [download page]: Millennials (18-34) are 63% more likely than their older counterparts to say that promotional emails impact their purchase decisions most or all of […]

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This Type of Smartphone Ad Appeals Most to the Youngest and Oldest Users

There may be more than 50 years separating them in age, but Generation Z (born 1996 and onwards) and the Greatest Generation (born prior to 1946) share at least one similar characteristic: their top reason for taking action on a smartphone ad. Indeed, recent Nielsen data shows that the generations bookending the adult age groups […]

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How Companies Can Stop Customers From Leaving After A Data Breach

Consumers believe that a data breach that exposes personal information is one of the most damaging scenarios possible for an organization’s reputation. But it’s not just a company’s reputation that’s affected: a new study from KPMG [pdf] finds that a sizable share of customers would leave a retailer following a data breach.

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Top-Performing Enterprise Organizations Track These Components of the Customer Journey

Keeping track of the customer journey has become more complicated in recent years with the proliferation of devices and channels, such that the ability to analyze the customer journey has become one of the most valuable conversion rate optimization methods. In fact, new research [download page] from Econsultancy in partnership with IBM suggests that 30% […]

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