Direct mail (92%) and newspapers (91%) are the media most Millennials say affect their store choices, ahead of digital channels such as visiting a store website using a computer (84%) or receiving emails from retailers (78%), according to [download page] a December 2011 report from Nielsen. Data from “The Evolution of Circulars: From Print to Digital” indicates that when it comes to shopping, Millennials are more tech-savvy than Gen X adults, being more likely to have their store choices influenced by smartphones or mobile phones, social media sites, and retailer emails.
Printed circulars (direct mail, newspaper inserts, and in-store) lead the overall shopper popularity contest, with roughly 60% of consumers looking at them once a week. According to Nielsen, the only electronic vehicle demonstrating equivalent reach was retailer email. According to a study released in December 2011 by Epsilon Targeting, when it comes to learning about new products, American consumers also prefer direct mail: almost 3 in 5 report that they enjoy getting postal mail from brands about new products, compared to just 43% who say they enjoy getting emails from brands on new products.
Although high tech circular touchpoints do not enjoy extensive reach, they do see strong weekly usage: Nielsen data shows that social media (45%) and smartphone or mobile phone (39%) weekly use rates outstrip in-store vehicles such as print (38%), kiosk (24%), and TV (21%), with tablet devices also demonstrating healthy weekly usage (35%).
Digital preference rates are also strong when asking shoppers about the future: more than 70% of shoppers expressed a desire for basic digital delivery (store website using computer or retailer email) in the future, and about one-third wanted social media or smartphone applications. Nearly 90% wished to continue receiving paper at home or in-store.
According to the report, 18% of internet users would not buy a personal care item without first consulting online, while 17% check online first before purchasing a food item. And although just 20% of store shoppers visit grocery/drug retailer sites, those 1 in 5 consumers who research online first spend approximately 30% more in the store.
Although most retailers use digital channels such as online circulars (93%), site product filters (81%), shopping lists and recipes (81%), and active Twitter feeds (78%), Nielsen analysis shows that many are not taking advantage of other, more sophisticated approaches. Indeed, only slightly more than 2 in 5 use approaches such as circular email subscription (44%), circular search ads (44%), and circular via Facebook (41%), while just 22% use circular item search ads. According to a Compete study released in June 2011, many online consumers now treat Facebook like a product circular: more than half (56.2%) say they visit the Facebook page of a retailer/consumer product company to keep up to date on sales and promotions, almost double the percentage who give the second-most-popular answer, learning about a specific retailer (29%).
About the Data: Nielsen’s findings are based on an extensive survey among an 11,000-shopper subset of the Nielsen Homescan panel.
Topics: Analytics & Automated, Brand Metrics, Data-driven, Email, Food & Restaurants, Magazines, Mobile Phone, Newspapers, Online & Mobile, Paid Search, Personalization, Promotions, Coupons & Co-op, Radio, Retail & E-Commerce, Social Media, Technology, Traditional, Youth & Gen X
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