The study examined participation in 5 digital-enterprise trends:
- Big data and advanced analytics;
- Digital engagement of customers;
- Digital engagement of employees and external partners;
- Automation; and
- Digital innovation.
63% of respondents indicated that CIOs are either supportive and sponsoring these initiatives (26%) or supportive and directly engaged (37%) in them, with 54% concurring with respect to CMO involvement. (An analysis of the CMO/CIO relationship can be found here.)
Also of note: this year, 37% said the CFO is sponsoring digital business initiatives or otherwise directly engaged, up from 32% last year.
Overall, the digital trends measured in the survey appears to be a strategic priority for the C-suite. Customer engagement ranked as the top trend, with 56% rating it among their top-10 company priorities.
The study results bear out that trend towards prioritization of digital customer engagement. Customer engagement practices – particularly positioning and branding material consistently across online and offline channels, using advanced customer targeting to advertise, and making personalized information or targeted offers accessible online – are seeing greater deployment at scale across enterprises, as opposed to selective or isolated deployments.
The use of big-data applications – such as improving budgeting, forecasting, or planning processes – has also grown in enterprise-wide deployment.
About the Data: The online survey was in the field from April 2 to April 12, 2013, and garnered responses from 850 C-level executives representing the full range of industries, regions, and company sizes; 8.6% of these executives have a specific technology focus. To adjust for differences in response rates, the data are weighted by the contribution of each respondent’s nation to global GDP.