Consumers Like For Discounts
Data from the study indicates that 76% of US respondents regularly like the Facebook page of restaurant, retail, travel, entertainment, and financial services businesses. The chief reason for doing so is to take advantage of discounts and other incentives (79%), followed by seeing details on sales and events (70%). 28% said they like sharing their favorite things with friends.
According to December 2011 survey results from the CMO Council, the top reasons cited by consumers for liking brands on Facebook were: being loyal customers (49%); wanting to track brand news (46%); looking for incentives or rewards for engaging with the brand (46%); and looking for special savings or events (43%).
- Among the 76% of US respondents to the Market Force survey who regularly like the Facebook pages of one of the 5 categories identified, 46% indicated that they followed those businesses on Twitter.
- 65% of the UK respondents said they regularly like the Facebook page of restaurant, retail, travel, entertainment, and financial services businesses, with the top reason being to take advantage of incentives or discounts (67%).
- Among the various categories, American respondents were most likely to have liked restaurants pages (86%) on Facebook, followed by entertainment (76%) and retail (75%). UK consumers were more apt to like entertainment pages (76%), followed by restaurant pages (71%). Financial services pages ranked last among both groups, at 13% of US and 7% of UK respondents.
- On Twitter, entertainment pages were the most popular, at 81% of US and UK respondents.
- About 1 in 10 consumers from both countries said they had posted something negative about a company on a social media site, though more than two-thirds of the time, companies did not respond.
- All of the US respondents to the survey reported using a form of social media, with 95% saying they had a Facebook account and 62% a Twitter account. 86% of the UK respondents said they used at least one form of social media.