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Here’s What Bothers Consumers Most When Shopping Online

Slow sites top the list of online shopping frustrations.

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US Digital Video Ad Viewability Rates Improve in H2 2022

Time-in-view continues to be on a downward trajectory globally, albeit with signs of improvement in the US.

Where Do PR Pros See Future Use Cases for AI?

Right now, PR pros are primarily using AI for writing, but in the future see its use in research and list building.

Most Retailers Say Customer Acquisition Costs Have Risen Since iOS 14

Only 1 in 4 are collecting predictive scoring data about new customers.

A Long List of Concerns Worry CMOs and Brand Managers

CX and customer engagement issues are growing concerns, while COVID-related problems ease.

Gen Z Expresses Preference for Entertaining Rather Than Explicitly Informative Ads

By contrast, Baby Boomers tend to prefer ads that relate to their shopping interests.

Two-Thirds of SMBs Said to Suffer from “App Sprawl”

About half of the apps that SMBs are using for marketing purposes are redundant, by performing identical or overlapping functions.

Paid Social CPMs Dip as Advertisers Shift Campaign Objectives

Skai notes that sales and lead generation campaigns are growing at the expense of the conversions objective.

US Digital Video Ad Spend to Continue Strong Growth, Powered by CTV and Social Video

Most TV/video buyers consider CTV a “must-have” and say that creator-driven video can be premium.

These Are the Strongest B2B Brands in the World

Microsoft is the most valuable B2B brand in the world, while Deloitte is the strongest.

Enterprise CX Practitioners to Up Their Use of Text, Journey Analytics

Fewer than half of CX practitioners rate the technology that supports their organizations’ CX efforts as strong.

B2B Marketers Are Facing These Challenges with Second- and Third-Party Data

Data quality and accuracy are key concerns for the B2B marketers surveyed, even more so than privacy and compliance.

Asian-Americans Spend More Time Streaming Than Watching Broadcast and Cable TV, Combined

Almost one-quarter of Asian-Americans’ TV time in January was spent with just YouTube and Netflix.

Shopping Across Channels Is Now Entrenched Across Generations

It’s not just youngsters. Baby Boomers are also using multiple channels to research and make purchases.

CMOs: Tenure Discussion Should be Nuanced

CMO tenures at Fortune 500 companies are almost on par with the broader C-suite, and a short tenure doesn’t necessarily indicate poor performance.

How Important is The Top Search Result on Google?

Around 1 in 5 searches last year on Google led to a click on the top result.

Close to 1 in 4 Americans Ages 50+ Plays Video Games Every Day

Adults ages 50+ are projected to account for $2.5 billion in gaming spend every 6 months.

2023 Started Off with Improved Podcast Ad Performance

Podcast ads’ average conversion rate grew on a year-over-year basis during the first quarter of this year, as did other metrics.

B2B Buyers Report Evaluating More Brands During the Purchase Journey

A new brand usurped the incumbent in 34% of journeys this year, up from 29% last year.

Retail Media Budgets Are Growing. Where Are Investments Coming From?

Currently, it appears that Search and Social budgets are most under threat, although marketers said they would pull from offline budgets if they needed to.