Select Page

Explore Our Insights

Go
Exact matches only
Search in title
Search in content
Search in comments
Search in excerpt
Filter by Custom Post Type

Articles

Sponsored

Featured

External Link

Customize Your Feed
By Category
By Date

Customize Your Feed

Newer Ad Players Instagram and Amazon Continue to Register Gains

Newer Ad Players Instagram and Amazon Continue to Register GainsYouTube also experienced its own growth among Merkle's clients.August 23, 2019

Facebook’s investment in Instagram continues to pay off and appears to making up for the slow down in Zuckerberg’s original social network. In Q2 2019, brands advertising across both platforms spent 35% as much on Instagram as they did on... READ MORE
What Type of In-App Ads Grab Users’ Attention?

What Type of In-App Ads Grab Users’ Attention?Nearly three-quarters of mobile app users say they notice ads that align with their interests.

There’s good news for in-app advertisers: the majority (63%) of US mobile app users say that they believe the quality of the ads in both paid and even free apps is high. That’s according to the 1,500 US mobile app users (ages 18 years old and... READ MORE
What’s Holding Publishers Back From Selling More Inventory Programmatically?

What’s Holding Publishers Back From Selling More Inventory Programmatically?Bots, fraud and malware represent the main concern, but there are also other considerable obstacles.August 22, 2019

The monetization potential of inventory is the most commonly-cited top benefit for publishers selling programmatically, although publishers have concerns over diminishing margins, per a study by Advertiser Perceptions made available to MarketingCharts. Other... READ MORE
Printed Coupon Distribution Drops in H1 As Digital Coupons Rise

Printed Coupon Distribution Drops in H1 As Digital Coupons RiseThe number of digital coupons either printed or clipped (downloaded) grew by 8.5% year-on-year (y-o-y) to reach 4.7 billion.

The number of print coupons distributed in the first half of 2019 has fallen 12.4% from the same period in 2018. Recent data from Kantar shows that more than 118.4 billion print coupons were dropped in H1 2019, but that’s down from the 135.2 billion... READ MORE
Back-to-School 2019: Stats & Research Reference

Back-to-School 2019: Stats & Research ReferenceTotal BTS spending is down this year, but per-family spending is predicted to reach a new record high.

Back-to-school season is in full swing once again (with some areas of the country already back) and while total back-to-school (BTS) and back-to-college (BTC) retail spending is expected to be somewhat lower than the previous two years, it still promises to... READ MORE
Report: The 2019 Hidden Metrics of Email Deliverability

Report: The 2019 Hidden Metrics of Email DeliverabilityIn its annual 'Hidden Metrics of Email Deliverability,' Return Path by Validity uncovers seven engagement-based metrics you should be tracking now.August 20, 2019

[Sponsored by Return Path] Email is still the leading marketing channel to reach customers, and its effectiveness is continuing to improve. By understanding, tracking, and improving email engagement, marketers won’t only be able to boost their email... READ MORE
Healthcare Ad Spend Growing Faster in US Than Globally

Healthcare Ad Spend Growing Faster in US Than GloballyUS healthcare ad spend is expected to grow by 6% in 2019, compared to 3.6% globally.

US healthcare ad spend growth continues to outpace not only global healthcare ad spend but also total global ad spend. As the leader in healthcare advertising expenditures, US healthcare advertisers spent $15.9 billion in 2018, per research from Zenith. The... READ MORE
What Keeps Consumers Loyal to a Financial Services Company?

What Keeps Consumers Loyal to a Financial Services Company?Fewer than 1 in 10 financial services customers rank data security as their main loyalty driver.

While common sense dictates that consumers choose to stay with a financial services company because they have trust in that company, the reality is that trust is far from the leading influence on customer loyalty. Receiving the best rates and lowest fees is... READ MORE
Multicultural Groups in US Remain Underrepresented in Media Spend

Multicultural Groups in US Remain Underrepresented in Media SpendMarketers are heavily invested in TV when targeting multicultural audiences - perhaps too much so?August 19, 2019

Multicultural media spend grew by 5.6% last year to $25.9 billion in 2018, per a report [download page] by PQ Media and the ANA. While this year multicultural ad spending growth is expected to slow to a 4.5% gain, the increase will return apace in 2020,... READ MORE
How Have B2B Purchase Processes Changed?

How Have B2B Purchase Processes Changed?Nearly three-quarters of B2B execs are using more sources of information to evaluate purchases.August 16, 2019

The vast majority (83%) of senior-level B2B executives report that business needs and priorities have resulted in them either accelerating or postponing purchase decisions in the past year, according to Demand Gen Report’s 2019 B2B Buyers Survey Report... READ MORE
Leveraging Audience Data Remains A Challenge For Amazon Advertisers

Leveraging Audience Data Remains A Challenge For Amazon AdvertisersAbout one-quarter of digital advertisers complain of Amazon's limited reporting, but that isn't stopping an increase in ad spend.

Amazon continues to loosen the stronghold Facebook and Google have on advertising dollars. In a recent report [download page] from Marin Software, 60% of the 460 digital marketers surveyed say their Amazon advertising budget will increase this year. More... READ MORE
2020 Federal Election Ad Spend Forecast to Reach $6 Billion

2020 Federal Election Ad Spend Forecast to Reach $6 BillionDigital predicted to account for one-fifth of policial ad spend for the 2020 elections.August 15, 2019

With the US federal elections a little more than a year away, the influx of political advertising is soon to hit full swing. This time around, according to a report by Kantar, campaigns will spend an estimated $6 billion in advertising, with 20% of the total... READ MORE
Smart TVs Aren’t Just For Watching Video

Smart TVs Aren’t Just For Watching VideoNearly 4 in 10 smart TV owners use their TV to stream music.

More than half (54%) of smart TV owners use their smart TV to stream video weekly, per a report from Hub Entertainment Research. But with all the other capabilities smart TVs offer, what other activities do owners enjoy? More than one-third (37%) of the more... READ MORE
Which Tactics Do Marketers Consider Effective At Different Stages of the Funnel?

Which Tactics Do Marketers Consider Effective At Different Stages of the Funnel?Referral marketing and events marketing are seen as the best tactics for the top of the funnel.August 14, 2019

Many marketers could be suffering from leaky funnels, as the majority (82%) of businesses have zero to moderate integration of funnel sections, while only 2% say they have complete integration of their funnel sections. To make matters worse, according to a... READ MORE
These Are the Top Industries for US Digital and Mobile Ad Spend

These Are the Top Industries for US Digital and Mobile Ad SpendRetail is the dominant spender on video, mobile and digital overall.

Mobile advertising should account for about two-thirds (67%) of total US digital ad spend this year, per recent data from eMarketer. The analysis also reveals that the largest portion of mobile’s estimated $87.1 billion ad spend is from retail... READ MORE
How Direct and Incumbent-Only Brand Shoppers Differ

How Direct and Incumbent-Only Brand Shoppers DifferDirect brand shoppers tend to be younger and wealthier than those that stick to incumbent brands.August 13, 2019

Almost half (48%) of US consumers ages 13 and older buy direct (DTC) brands, according to a survey [download page] by the IAB, with the remainder reporting that they stick exclusively to incumbent brands. So, what differentiates direct brand shoppers from... READ MORE
What TV-Related Content Are Social Media Users Engaging With?

What TV-Related Content Are Social Media Users Engaging With?Two-fifths of social media users engage with humorous TV-related content.

Social media has in some cases become the equivalent to the office water cooler in the ’90s, where everyone would eagerly gather around and discuss the latest episode of Seinfeld. Indeed, almost three-quarters (73%) of social network users say they engage... READ MORE
New Stats About Brand Loyalty

New Stats About Brand LoyaltyMore than one-third of US consumers love trying new brands - but globally, this figure is even higher.

More than half of US shoppers believe they are loyal to a product if they have purchased it at least three times. However, unswerving brand loyalty may almost be a thing of the past, as only 8% of global consumers and 9% of US consumers say they are loyal to... READ MORE
How Consumers Feel About Remarketing

How Consumers Feel About RemarketingWhile consumers like remarketing when it brings them benefits, many concerns about bad remarketing abound.August 9, 2019

Almost one-quarter (23%) of online shoppers who have encountered remarketing say they have ended up purchasing the product, per a survey by Intent Lab and Performics. But the percentage of respondents who report strongly disliking remarketing (14%) is almost... READ MORE
Streaming Services Users Still Channel Surf For Content

Streaming Services Users Still Channel Surf For ContentOne-fifth of US video streamers have no inkling of what to watch before they start watching.

Seven in 10 US consumers subscribe to at least one streaming video service, with a majority of streaming video viewers saying their viewing choices are influenced by either content they have seen in the past or by recommendations from family or friends. But... READ MORE
Pinterest Leads the Pack in Social Media Customer Satisfaction

Pinterest Leads the Pack in Social Media Customer SatisfactionMeanwhile, Facebook’s customer satisfaction slides. August 8, 2019

For the second consecutive year social media users have a relatively low level of satisfaction with the platforms they use as a whole, per a report [download page] from the American Customer Satisfaction Index (ACSI). The ACSI measures customer satisfaction... READ MORE
Ethical AI Interactions Boost Consumer Trust and Loyalty

Ethical AI Interactions Boost Consumer Trust and LoyaltyExecutives cite pressure to implement and lack of resources as reasons for unethical AI instances.

More than three-quarters of business executives say they are uncertain about the ethics and the transparency of their AI systems. Additionally, a global survey [download page] of more than 1,500 executives and 4,400 consumers conducted by Capgemini Research... READ MORE
B2B Buyers Seem to Be Engaging Sales Reps Earlier in the Process: 3 Tips for Vendors

B2B Buyers Seem to Be Engaging Sales Reps Earlier in the Process: 3 Tips for VendorsSome 72% of buyers report engaging with a vendor within the first 3 months of their buying process. August 7, 2019

Three-quarters of B2B buyers say they are spending more time over the past year researching purchases, according to Demand Gen Report’s 2019 B2B Buyers Survey Report [download page]. While this number is up slightly from last year (72%), other results from... READ MORE
Podcast Listeners Pay Attention to Ads

Podcast Listeners Pay Attention to AdsPodcast ads are reaching more adults - and holding their attention.August 6, 2019

In the past two years, US podcast advertising revenues have more than doubled, with spend expected to reach an estimated $678.7 million in 2019. One reason why advertisers might be keen to put more of their budget into the medium can be found in a survey... READ MORE
What Content Challenges Are In-House Agencies Facing?

What Content Challenges Are In-House Agencies Facing?Keeping staff energized is the top concern.

Recent years have seen a significant rise in the trend for brands to bring agency work in-house, with a report released last year by the Association of National Advertisers (ANA) stating that almost 8 in 10 (78%) of its client-side members had an in-house... READ MORE
As E-Commerce Grows, Shoppers Gain More Comfort Buying Big-Ticket Items Online

As E-Commerce Grows, Shoppers Gain More Comfort Buying Big-Ticket Items OnlineMajority of older consumers are becoming more comfortable making big purchases online.August 5, 2019

With 6 in 10 US consumers (61%) saying they have purchased a product online, it’s clear that consumers are becoming increasingly comfortable with e-commerce. As this comfort level increases, so does the dollar value of the items they are willing to... READ MORE
2018 B2B Video Completion Rates and Other Benchmarks

2018 B2B Video Completion Rates and Other BenchmarksBusiness videos under 60 seconds sported a 68% completion rate last year.

This year B2B marketers have named video as their top lead generation tactic, but keeping B2B buyers engaged can sometimes be a struggle. New video benchmarks from Vidyard [download page] offers insights into completion rates for business-related videos, and... READ MORE
Emoji Users Say They’re More Likely to Engage With Brands That Use Emojis 😊

Emoji Users Say They’re More Likely to Engage With Brands That Use Emojis 😊Some 44% of emoji users say they're more likely to buy a product that has been advertised with emojis. August 2, 2019

Instagram posts have been found to generate more interaction when they include at least one emoji, making emojis a surprisingly useful engagement tool as opposed to just a way to dress up an otherwise dull message. So, how do consumers respond when brands... READ MORE
These Are the Most Loved Brands on Social Media

These Are the Most Loved Brands on Social MediaInstagram comes out on top, but other social media brands tumble towards the bottom of the top 100.

An array of industries are represented in this year’s most-loved brands on social media, per a report [download page] from NetBase. In an attempt to determine which brand garnered the most love on social media and determine a social ranking, NetBase looked... READ MORE
Global Social Advertising Still On the Rise, But Growth Rates Slow

Global Social Advertising Still On the Rise, But Growth Rates SlowThe growth rate in Q1 2019 - while significant - was half that of the year-earlier period.August 1, 2019

Social media advertising continues to grow in 2019, albeit at a slower pace than previous years. Q1 2019 saw 26.2% year-over-year (y-o-y) combined ad revenue growth for key social and messaging companies, per recent data from WARC. WARC examined their data... READ MORE
Live Premium Video Consumption Continues Its Ascent

Live Premium Video Consumption Continues Its AscentA full 36% of US premium video ad views are coming during live content.

US advertisers are putting their much of their money behind video, with national advertisers allocating more than half of their advertising spend towards the format in the first quarter of 2019. This rise in investment comes as total premium video ad views... READ MORE
How Do Larger and Smaller Companies Approach Marketing Differently?

How Do Larger and Smaller Companies Approach Marketing Differently?While marketers in larger companies feel more pressure to lead on tech and trends, the need for ROI leads in smaller firms.July 31, 2019

No matter what the size of the business, marketers across the globe are under constant pressure to lead the charge in bringing in new customers as well as retaining their existing customers. That being said, a new report from Domo has found that senior... READ MORE
Data: New Subscription E-Commerce Benchmarks

Data: New Subscription E-Commerce BenchmarksThe median churn rate for subscription e-commerce businesses is about 7%, but it differs widely by industry.

Subscription services are a convenient and, often, necessary way for consumers and businesses to access goods and services. While customers are subscribing to services that provide anything from software, physical products, entertainment to continuing... READ MORE
Key Reasons Salespeople Use CRM: Productivity and Organization

Key Reasons Salespeople Use CRM: Productivity and OrganizationGathering customer information is another key reason sales professionals use CRM. July 30, 2019

Among the various technologies available to aid sales and marketing efforts, CRM is one standout, used by a majority of both small and enterprise business. So, what are the advantages of using a CRM platform? Pipedrive surveyed [pdf] more than 1,600 sales... READ MORE
So, Would Subscribers Switch to An Ad-Supported Netflix?

So, Would Subscribers Switch to An Ad-Supported Netflix?One survey finds almost half would use an ad-supported plan if it saved them $3 a month.

Netflix reigns supreme when it comes to OTT services in the US, reaching three-quarters of American households as well as being considered the most indispensable TV network by many viewers. However, what would happen if Netflix went from being an ad-free... READ MORE
How B2B Marketers Are Using Webinars and Plan to Improve Them

How B2B Marketers Are Using Webinars and Plan to Improve ThemHalf of the B2B marketers surveyed plan to use webinars to drive ABM initiatives.July 29, 2019

Marketers have found that webinars are one of the most successful top of the funnel demand generation tactics. Consequently, more than three-quarters (77%) of B2B marketers are using webinars as part of their marketing mix and, per new research [download... READ MORE
Agencies Report Success in Achieving Clients’ Content Marketing Goals

Agencies Report Success in Achieving Clients’ Content Marketing GoalsThe majority of full scope agencies are using analytics to aid content marketing efforts. July 26, 2019

With cost efficiency and better brand knowledge as key benefits, many companies are moving marketing activities, including content marketing, from agencies to in-house teams. Nonetheless, many businesses are still using agency services and, according to a... READ MORE
Brand Perceptions of Customer Pain Points Are Lagging

Brand Perceptions of Customer Pain Points Are LaggingMore than half of consumers say long checkout lines are a pain point, but only one-third of brands who believe the same.

In the past two decades, the shopping experience has changed drastically and, for the most part, consumers are embracing these changes. Indeed, a new survey [download page] from Elastic Path of more than 1,000 consumers and 300 B2C marketing professionals... READ MORE
Do Consumers Trust Advice Generated by Artificial Intelligence?

Do Consumers Trust Advice Generated by Artificial Intelligence?While it varies by industry and age group, some 18% of US customers say they get angry when they are not given the option to speak to a human.July 25, 2019

It doesn’t seem that long ago that artificial intelligence (AI) was a fantasy that made for thrilling sci-fi movies. Now, AI has become an everyday part of life, with marketers using it for anything from content personalization to gaining customer insights... READ MORE
Seven in 10 Marketers Say Instagram Is “Essential” for the Future

Seven in 10 Marketers Say Instagram Is “Essential” for the FutureInstagram Stories is seen to have the most potential for the future.

Two-thirds of marketers say that Instagram is either extremely important (30%) or very important (35%) to their overall social media marketing strategy, as a majority of marketers plan to increase their organic activity on the platform this year. Instagram... READ MORE
What Are Digital Advertisers Focusing On This Year?

What Are Digital Advertisers Focusing On This Year?Video continues to make waves.July 24, 2019

Just over midway through the year, digital marketers have named one of their top strategic priorities as increasing brand awareness, while on the tactical side, they are striving to deliver personalization. But how are marketers working to fulfill these... READ MORE
Where Are Listeners Accessing Podcasts?

Where Are Listeners Accessing Podcasts?Apple Podcasts and Spotify come top of the list.July 23, 2019

Podcasts continue to grow in both familiarity and listenership among Americans, with a survey finding that about half of the respondents (ages 12 and older) reporting that they have listened to a podcast. Not only are people listening to podcasts, but they... READ MORE
Consumers Expect Customer Service Agents to Know Their Engagement History

Consumers Expect Customer Service Agents to Know Their Engagement HistoryAround 4 in 10 consumers feel that customer service agents should have a history of their brand interactions online or on the phone.

An overwhelming majority (95%) of retail customers say they try to resolve an issue online at least some of the time, with two-fifths (42%) trying to resolve their issue online first most of the time. That being said, a new survey [download page] by Radial... READ MORE
Who Are “Cuspers” and How Are They Spending Their Money?

Who Are “Cuspers” and How Are They Spending Their Money?These consumers, ages 19-25, aren't that far behind the Millennial cohort in several categories.July 22, 2019

There has been a lot written about Millennials and Gen Zers, but what about those young adults who fall somewhere in between these two groups? Cuspers, as they have been dubbed, are those 19-25-year-olds who are just starting out in adulthood but have,... READ MORE

Feel Like You're Always Playing Catchup?

Stay ahead of the curve with our free newsletter. It’s fast. It’s factual. And it’s clear

marketing charts logo

Error: Please enter a valid email address

Error: Invalid email

Error: Please enter your first name

Error: Please enter your last name

Error: Please enter a username

Error: Please enter a password

Error: Please confirm your password

Error: Password and password confirmation do not match