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Which Social Platforms Do Users Rely on Most to Follow Brands?

Which Social Platforms Do Users Rely on Most to Follow Brands? Just less than half (45%) of Americans claim that social media is important to them.

Social media has transformed from a place where people simply caught up with old friends, informed everyone what they were having for dinner and shared photos of their children. Now, among many other uses, social also serves as a significant portal for news... READ MORE
Consumer Spending on Halloween Expected to Dip This Year Due to COVID-19

Consumer Spending on Halloween Expected to Dip This Year Due to COVID-19 Americans are expected to spend $8.05 billion on Halloween this year.

Even though the country is still struggling with the COVID-19 virus, Americans expect to participate in Halloween activities this year. However, they will be spending less this year than they spent in 2019, according to the latest survey from the NRF. This... READ MORE
Value Drives B2B Content Success, Even As Pandemic Forces Changes

Value Drives B2B Content Success, Even As Pandemic Forces Changes More than 8 in 10 B2B marketers with a successful content marketing program say that the value their content provides is a contributing factor.

More than 8 in 10 (85%) B2B content marketers claim their organization’s content marketing has been at least moderately successful over the past year, with one-third saying it has been extremely (5%) or very (26%) successful. The majority of B2B content... READ MORE
Here’s How Much COVID Has Impacted Global Ad Spend Across Channels

Here’s How Much COVID Has Impacted Global Ad Spend Across Channels The forecast for global offline ad spending has shrunk by more than $60 billion since the pandemic.

The negative impact COVID-19 has had on global ad spend is being felt almost across the board, but unsurprisingly it’s offline channels that have been hit the hardest. In a recent report [download page], WARC detailed revisions to its 2020 global ad spend... READ MORE
Most B2B Demand Gen Pros Use Sophisticated Attribution Models

Most B2B Demand Gen Pros Use Sophisticated Attribution Models Only 1 in 5 have no attribution model at all.

Given that B2B buyer journeys consist of a number of touchpoints, figuring out which ones best drive revenue can be far from straightforward. Fortunately, a plurality (43%) of B2B demand gen marketers say their attribution model involves the use of multiple... READ MORE
Social Media Users’ Confidence in Data Privacy Dictates Ad Engagement

Social Media Users’ Confidence in Data Privacy Dictates Ad Engagement 9 in 10 consumers say whether they engage with an ad on social is impacted by whether a platform protects their privacy and data.

The majority of consumers say they prefer relevant ads, even if far fewer report seeing any. Nonetheless, when it comes to engaging with ads on social media, relevance takes a backseat to issues like privacy and deceptive content, per new data from Insider... READ MORE
Which Apps Can’t Americans Live Without?

Which Apps Can’t Americans Live Without? Facebook remains at the top of the list, but Instagram threatens its lead.

Even after being hit with a myriad of controversy ranging from the mishandling of personal data to a recent advertiser boycott, Facebook remains the mobile app that Americans can least do without. However, a new report [download page] from AudienceProject... READ MORE
These Are the Most “Intimate Brands” in the US During COVID-19

These Are the Most “Intimate Brands” in the US During COVID-19 Tech giants hold the top 3 spots, but Walmart has seen its score and rank rise rapidly.

Consumer loyalty is often influenced by how a brand responds during a crisis and without a doubt, the COVID-19 pandemic qualifies as just that. As such, brand agency MBLM has released an updated COVID study, ranking the top “intimate” brands in the US. As... READ MORE
2020’s Top Brands Ranked by Customer Loyalty

2020’s Top Brands Ranked by Customer Loyalty Amazon retains its rank as the #1 brank for customer loyalty this year.

For the fourth consecutive year, Amazon has been crowned the brand loyalty leader in the US. This is according to Brand Key’s latest annual loyalty study [pdf], which ranked customer engagement and loyalty to 1,121 brands across 109 categories. Rounding out... READ MORE
What Impact Has COVID-19 Had on Digital Marketing Transformation?

What Impact Has COVID-19 Had on Digital Marketing Transformation? More than three-quarters of organizations are moving ahead with digital transformation plans in the midst of COVID-19.

If the COVID-19 pandemic has emphasized anything to organizations, it’s the importance of digital and the role it plays in current strategies, as well as in the future. This can be seen in a new report [download page] from Altimeter, a Prophet Company, which... READ MORE
Why Do Online Shoppers Try Out Immersive Tech?

Why Do Online Shoppers Try Out Immersive Tech? One of the most common reasons is to be able to view products without visiting the store.

Although consumers have learned that there are many advantages to shopping online, there are some elements missing from the online experience. Enter the growing use of immersive technologies for shopping. A new report [pdf] from Accenture Interactive... READ MORE
Spotify Forecast to Hit Almost 100M US Monthly Users by 2023

Spotify Forecast to Hit Almost 100M US Monthly Users by 2023 Spotify currently has an estimated 78.5 monthly listeners in the US.

When it comes to digital audio platforms in the US, the clear choice is Spotify. With an estimated 78.5 million US monthly listeners in 2020, Spotify has more than 20 million more listeners than its nearest competitor, Pandora. The future looks even brighter... READ MORE
Larger Companies Seem to Be Getting More Out of Their MarTech

Larger Companies Seem to Be Getting More Out of Their MarTech The majority of companies with $1 billion+ in revenue rate ROI from martech highly.

While companies generally report good ROI from martech platforms, higher-revenue companies are getting more for their money, according to Merkle’s latest Customer Engagement report [download page]. In the survey of 400 marketers at major US and UK B2C... READ MORE
2020 Email Deliverability Benchmark

2020 Email Deliverability Benchmark Deliverability statistics for 30 individual countries.

[Sponsored by Validity] Now more than ever, as budgets shift to digital channels, marketers must trust in email to communicate with their audiences. But because of poor email practices, one in six emails usually never reach the inbox. How does your email... READ MORE
Consumers’ Content Consumption Soars As A Result of the Pandemic

Consumers’ Content Consumption Soars As A Result of the Pandemic However, few say this level of consumption will be maintained post-COVID-19.

Content consumption has increased across the board since the pandemic, though not all consumers expect these habits to stick post-COVID. So finds a recent DoubleVerify report [download page] on shifts in media and advertising since the global crisis. Echoing... READ MORE
Almost 1 in 4 US Households Forecast to Have Cut the Cord by Year-End

Almost 1 in 4 US Households Forecast to Have Cut the Cord by Year-End An estimated 6.6 million households will cancel their pay-TV subscriptions this year, bringing the aggregate total to more than 31 million.

Even though consumers were thought to have increased their use of pay-TV during the pandemic, it turns out this hasn’t stopped a historic number of subscribers from cutting the cord. New data from eMarketer estimates that, by the time 2020 comes to a close,... READ MORE
Performance Marketing Budgets to Increase as Marketers Chase ROI

Performance Marketing Budgets to Increase as Marketers Chase ROI Six in 10 marketers expect their performance marketing budgets to increase in the next 12 months.

When it comes to paid strategies, performance marketing campaigns appear to be a growing area of interest for marketers, with budgets in this area following suit. Indeed, a new report [download page] from Ascend2 shows that some 42% of the marketers surveyed... READ MORE
Hispanic Americans Represent More Than 1 in 4 Gen Z Consumers

Hispanic Americans Represent More Than 1 in 4 Gen Z Consumers Hispanic Americans will soon represent one-fifth of the US population.

In the past 20 years the Hispanic population in the US has grown by 78%, accounting for 56% of the total growth of population across all races and ethnicities during that time-frame. On average, Hispanics tend to be younger than other races or ethnic groups... READ MORE
Positive Perception of the Advertising and PR Industry Rises Slightly, But Remains Low

Positive Perception of the Advertising and PR Industry Rises Slightly, But Remains Low One-third of US adults have a positive view of the advertising and PR industry - matched by the percentage with a negative view.

People’s perception of the advertising and public relations industry has seen a slight lift this year. Indeed, after hitting a low point last year, the latest Gallup survey on industry perception shows that the advertising and public relations industry has... READ MORE
Nearly 8 in 10 US Households Now Use SVOD Services

Nearly 8 in 10 US Households Now Use SVOD Services More than half of SVOD service users subscribe to more than one service.

The percentage of US households with a subscription video-on-demand (SVOD) service now stands at 78%, up from 74% last year and 69% in 2018. In its latest annual survey on the topic, Leichtman Research Group (LRG) also found that more than half of these... READ MORE
Shoppers Spending More Per Grocery Trip

Shoppers Spending More Per Grocery Trip Grocery shoppers spent 19% more per trip in August than they did during the same time last year.

Although many shoppers have been driven online to fulfill their essential grocery needs due to the coronavirus, others are still heading to the grocery store. New data [press release] from Catalina shows that US shoppers have been spending more at the... READ MORE
Consumers Watched More Retail & Marketing Videos in Q2

Consumers Watched More Retail & Marketing Videos in Q2 Q2 2020 saw a 114% y-o-y rise in retail and marketing video views.

During the second quarter of this year, consumers around the world watched more retail and marketing videos and spent more time watching them. Indeed, a report [download page] from Brightcove found that in Q2, marketing and retail video views increased 114%... READ MORE
Do Consumers and Marketers Align in Their Advertising Channel Preferences?

Do Consumers and Marketers Align in Their Advertising Channel Preferences? Consumers show a preference for cinema ads, while marketers opt for online video ads.

When it comes to advertising, consumers and advertisers often have very different goals. While advertisers strive to grab even a fragment of the consumer’s attention in an increasingly noisy landscape, consumers are looking to experience various forms of... READ MORE
So Why Are People Watching More Video, Anyhow?

So Why Are People Watching More Video, Anyhow? One-third of video users have increased their streaming in order to learn new skills.

Some 8 in 10 video users feel that watching videos on streaming platforms makes them happy. They are also turning to videos to learn and to see new content, according to new data from Google and Talk Shoppe. Among the 2,000 US video users surveyed in May,... READ MORE
W-O-M Still Reigns; Influencers Inspire New Brand Trials More Than Celebrities

W-O-M Still Reigns; Influencers Inspire New Brand Trials More Than Celebrities Word-of-mouth is considered by shoppers to have the biggest influence over their purchase behavior.

One-third (33%) of consumers think celebrities have a minimal impact on their purchase decisions, according to recent data from Bluecore. At a time when online shopping habits have never been more on the minds of marketers, the figures illustrate key... READ MORE
How B2B Demand Generation Has Adapted in 2020

How B2B Demand Generation Has Adapted in 2020 Key data about the state of B2B demand generation post-COVID-19.

Despite the impact of COVID-19, budgets for demand generation are holding up more than B2B marketing as a whole. Fewer than 1 in 5 (18%) B2B marketers say that they expect their budgets for demand generation to decrease, whereas 3 in 10 (31%) say their... READ MORE
How Have Consumers’ Expectations of Rewards Programs Changed Since COVID-19?

How Have Consumers’ Expectations of Rewards Programs Changed Since COVID-19? Fewer consumers appear to be comfortable using their personal data to enhance their rewards experience.

Consumers are willing to modify their buying in order to optimize the benefits of their loyalty programs. But they may be less likely than they were in the not-so-distant past to share certain types of personal information in order to make those loyalty... READ MORE
Retention Now A Bigger Personalization Priority Than Acquisition

Retention Now A Bigger Personalization Priority Than Acquisition Nearly 6 in 10 e-commerce pros say their motivation behind website personalization is to increase customer retention.

About three-quarters (74%) of e-commerce leaders say their company has a website personalization strategy in place. During COVID-19, customer retention has become the motivation behind the website personalization strategy for many of these companies. This is... READ MORE
Paid Music Streaming Subscriptions Up Almost 25% Y-O-Y in H1 2020

Paid Music Streaming Subscriptions Up Almost 25% Y-O-Y in H1 2020 The total number of US paid music streaming subscriptions grew to exceed 72 million in H1 2020.

The first half of 2020 saw another rise in paid music subscriptions in the US. Recent data [pdf] released by the Recording Industry Association of America (RIAA) shows that paid streaming services gained 13.9 million subscriptions over H1 2019 to reach 72.1... READ MORE
7 in 10 US Media Buyers Uncertain of Their 2021 Ad Budgets

7 in 10 US Media Buyers Uncertain of Their 2021 Ad Budgets Ad buyers are as likely to lack certainty about next year's budgets as they are to have clarity about them.

Since early on in the coronavirus pandemic advertisers’ ad dollars have been in flux, with a significant portion of spending being diverted away from traditional media to digital, while other budgets were being cut. For many ad buyers, 2021 still holds... READ MORE
Vinyl Outsells CDs for the First Time Since the ’80s

Vinyl Outsells CDs for the First Time Since the ’80s Amid an overall decline in physical music sales, vinyl was a bright spot, with sales climbing by 4% y-o-y.

The pandemic has accelerated the shift from physical to digital entertainment. As further evidence, in the first half of 2020, revenues from the sale of physical music products such as CDs and vinyl decreased by 23% year-over-year to account for only 7% of... READ MORE
Brand Leaders Cite Paid Media’s ROI, But Also Its Resource Intensiveness

Brand Leaders Cite Paid Media’s ROI, But Also Its Resource Intensiveness Meanwhile, brand leaders say their marketing and comms teams are largely aligned.

Some 85% of brand leaders say that their paid media performance is at least somewhat important to them. And, while one-third feel that paid media provides the most return of investment (ROI) compared to owned media and earned media, a plurality (45% share)... READ MORE
Podcast Advertising Benchmarks

Podcast Advertising Benchmarks The average conversion rate for podcast ads across campaigns and industries is 1.13%.

Podcast listenership has enjoyed growth in recent years, inspiring advertisers to consider investing in the channel, and, in turn, increasing the long-term outlook of the podcast market. But how are podcast ads performing? A recent report [download page]... READ MORE
TV Universe Expands Slightly for the 2020-2021 Season

TV Universe Expands Slightly for the 2020-2021 Season The number of Americans in TV-viewing homes is up by 0.2% in 2020.

After a significant increase of 700,000 in 2019, growth in the number of TV homes in the US has been somewhat slower this year — climbing by 400,000 to reach 121 million. So finds Nielsen’s latest TV Universe estimates for the 2020-2021 season. Based on US... READ MORE
Millennial Mobile Game Players Most Likely to Self-Identify as Gamers

Millennial Mobile Game Players Most Likely to Self-Identify as Gamers Puzzle games are most popular, followed by Word and Card games.

About 8 in 10 gamers ages 18 to 24 multitask while playing mobile games at least sometimes, according to a recent report [download page] from AdColony and DISQO. The report explores the key figures behind the modern mobile gamer in terms of their age,... READ MORE
US Online and Traditional Media Advertising Outlook, 2020-2024

US Online and Traditional Media Advertising Outlook, 2020-2024 MarketingCharts' annual coverage of PwC's media advertising landscape 5-year forecast.

PwC has released its latest annual Global Entertainment & Media Outlook report, a comprehensive study that contains projections for online and offline media advertising markets through 2024. [Editor’s note: If you’re interested in media trends, the 6th... READ MORE
How Does Customer Experience Affect Loyalty Behaviors?

How Does Customer Experience Affect Loyalty Behaviors? A poor experience makes a big difference. But less so for certain industries.

Just 1 in 8 customers would recommend a company after they experienced very poor customer experience according to recent data [download page] from XM institute. Here’s a look at what else the report uncovered on the ROI of customer experience when it comes... READ MORE
US B2B Trade Show Market Not Forecast to Recover For Years

US B2B Trade Show Market Not Forecast to Recover For Years The US trade show market is expected to drop to $5.6 billion this year and not recover until at least 2025.

While live events like trade shows have been very effective for B2B marketers in the past, resulting in sustained growth of the market in recent years, 2020 has been an entirely different story. Due to social distancing restrictions brought on by the... READ MORE
Marketers Satisfied with Agencies’ Creativity, Less So With Their Prices

Marketers Satisfied with Agencies’ Creativity, Less So With Their Prices Only half of professionals are satisfied with the cost of working with agencies.

When it comes to developing creative marketing ideas, agencies are doing a good job. However, marketers are less keen on how much they are expected to pay for services. This is per findings of a recent survey [download page] of some 360 marketing, PR and... READ MORE
Out-of-Home Ad Spend Plummets in Q2 After Years of Growth

Out-of-Home Ad Spend Plummets in Q2 After Years of Growth OOH advertising revenue dropped by 45% year-over-year in Q2 2020.

Unsurprisingly, the second quarter of 2020 was not a good time for out-of-home (OOH) advertising. With cinemas, retail shops, large venues, restaurants and bars closed – and consumers told to stay at home due to the coronavirus pandemic –... READ MORE
Top YouTube Advertisers So Far This Year

Top YouTube Advertisers So Far This Year PayPal holds the distinction of being the top US advertiser on YouTube so far this year.

As one of the Big 4 streaming video services, YouTube captures about one-quarter (21%) of the time OTT-households spend with video, making it a platform where some two-fifths of marketers expect to increase their advertising activities in the near future.... READ MORE
What Are You Getting Out of Your Digital Analytics?

What Are You Getting Out of Your Digital Analytics? Decision-makers cite improved CX and marketing campaign outcomes as the main benefits of using digital analytics technology.

Some 86% of marketing decision-makers consider predictive analytics to be critical or very important to their firm’s marketing objectives, according to a report [pdf] from Google and Forrester Consulting. The study, exploring the future of analytics, finds... READ MORE
How Are Hispanics Shopping for Beauty & Cosmetics Products?

How Are Hispanics Shopping for Beauty & Cosmetics Products? More than 8 in 10 Hispanic beauty shoppers think it's important for a brand to offer diversity in skin tone offerings.

When it comes to purchasing cosmetics, Hispanic-Americans look to companies that not only are diverse in their skin tone offerings but also offer versatility. Here’s a closer look at what Hispanics in the US value in cosmetic companies and products, and... READ MORE
Mobile App Use Jumps During the Pandemic

Mobile App Use Jumps During the Pandemic Mobile users across the globe spent 27% more time y-o-y on their devices in April 2020.

Some 1.6 trillion hours were spent on mobile devices worldwide in H1 2020. A new report [download page] from App Annie explores how this usage during the COVID-19 pandemic compares to 2019, and how it is affecting mobile-first companies. Time spent on mobile... READ MORE
As E-Commerce Site Traffic Grows, Don’t Make These SEO Mistakes

As E-Commerce Site Traffic Grows, Don’t Make These SEO Mistakes The most common SEO error is low text to HTML ratio.

Having been on the rise for some time, e-commerce has surged over the past few months as a result of the COVID-19 pandemic. With SEMRush data showing that traffic to e-commerce sites has been on the rise this year, here’s a look at some key e-commerce... READ MORE

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