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Shoppers Continue to Spend on Private Label Products, but Some See A Return to Name Brands

Shoppers Continue to Spend on Private Label Products, but Some See A Return to Name Brands

Driven by the desire to save money, nearly all US shoppers say they purchase private label or store brands. And, with close to half of Americans reporting that they are spending less money this year than they have in the past, it is no surprise that 9 in 10 consumers...

Consumers Expect Customer Service Agents to Know Their Engagement History

Consumers Expect Customer Service Agents to Know Their Engagement History

An overwhelming majority (95%) of retail customers say they try to resolve an issue online at least some of the time, with two-fifths (42%) trying to resolve their issue online first most of the time. That being said, a new survey [download page] by Radial and CFI...

Even Affluents Are Engaging in CPG Deal-Seeking Behavior

Even Affluents Are Engaging in CPG Deal-Seeking Behavior

Despite reported economic growth in the US in Q1 2019, half of the US population have experienced financial difficulties that have led many to look for ways to save money in order to make ends meet. It turns out that this deal-seeking behavior is not necessarily...

Private Label Purchase Intent, Value Perception Remain High

Private Label Purchase Intent, Value Perception Remain High

Favorable economic conditions aren't blunting consumers' appetite for private label products. In fact, 83% of adults surveyed by IRI [pdf] in Q3 2018 reported buying private label products to save money, while 73% said they try new, lower-priced brands to save money....

Financially Strapped Millennials Engage in Deal-Seeking Grocery Buying Behavior, Can be Swayed by Reviews

Financially Strapped Millennials Engage in Deal-Seeking Grocery Buying Behavior, Can be Swayed by Reviews

Almost half (47%) of American adults are making sacrifices to make ends meet, and 44% say their household's financial health is strained, according to research from IRI [pdf]. The study reveals that Retirees & Seniors are the least likely to have to make...

Millennials the Most Price Sensitive Generation When CPG Shopping

Millennials the Most Price Sensitive Generation When CPG Shopping

Millennial consumers are more likely to engage in deal-seeking behavior when shopping for CPG items than are older shoppers, according to the results of an IRI survey [pdf]. Seven out of ten Millennials generally buy the lowest price item while grocery shopping, as...

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