Strength in Customer Journey Mapping A Distinguishing Factor for B2B CX Leaders

Strength in Customer Journey Mapping A Distinguishing Factor for B2B CX Leaders

A little more than half (52%) of large B2B organizations in North America and Europe report that delivering excellent customer experience is one of the top business challenges they are currently facing. And, according to a new B2B International study reported by...

Email Continues to Drive Purchases

Email Continues to Drive Purchases

Despite sometimes being overshadowed by other channels like social media, many marketers still consider email to be one of the most important channels available. And with good reason: as a recent report [download page] from Cheetah Digital and Econsultancy...

Consumers Find It Harder to Trust Companies – But Are They Being Hypocritical?

Consumers Find It Harder to Trust Companies – But Are They Being Hypocritical?

More than two-thirds (67%) of adults from across the globe say they have higher expectations for brands than they did in the past, with 7 in 10 US consumers (71%) saying that poor customer service frustrates them more than it used to. These higher expectations go...

B2B Decision-Makers Point to Areas for E-Commerce Improvement

B2B Decision-Makers Point to Areas for E-Commerce Improvement

E-commerce is expected to account for at least one-eighth of global B2B sales next year. With this in mind, how can B2B companies make the online buying experience easier for buyers? Here's what respondents to a report [download page] by Episerver had to say. Of the...

What’s the Average Order Value for E-Commerce Stores?

What’s the Average Order Value for E-Commerce Stores?

While US online retailers don't see the highest average order values, their customers buy nearly twice as many items per purchase (6) compared to shoppers in other countries (2-3), per a new report from Shopify. Some 14% of global consumers are also repeat shoppers,...

Half of Global Media Ad Spend Forecast to Be Online Next Year

Half of Global Media Ad Spend Forecast to Be Online Next Year

Global internet advertising spend is projected to account for about half of total media advertising dollars next year - and it's well on its way to fulfilling this projection, according to new research [subscription required] from WARC. The research firm analyzed...

Study: Brands Lack the Meaningfulness Consumers Desire

Study: Brands Lack the Meaningfulness Consumers Desire

People would not care if 77% of brands disappeared. However, more than three-quarters (76%) of consumers expect brands to contribute to their quality of life and well-being, according to a new report on meaningful brands from Havas. What exactly is meant by...

These Factors Are Driving Budget Increases for B2B Tech Marketers

These Factors Are Driving Budget Increases for B2B Tech Marketers

It looks like B2B tech marketers won't be battling too hard for budgets this year. Eight in 10 B2B marketers at technology companies expect their budgets to increase or remain the same, according to a survey of more than 350 B2B tech companies across North America and...

Mobile Gaming Friction Leads to Wasted Ad Spend

Mobile Gaming Friction Leads to Wasted Ad Spend

Gaming should be an enjoyable experience, and finding something to play shouldn’t be frustrating. But an average of 88% of total global mobile gamers (84% in the US) have experienced at least one friction point when looking for a game to install and play. This is...

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