The percentage of B2B buyers who say the following seller behaviors are “important” or “very important”:
- Staying actively engaged after the sale to ensure value delivery
- Being completely transparent about pricing
- Offering product tests, training, and trials
- Providing free and easy access to product reviews and other content
- Aligning with the buyer’s success metrics related to the purchase
- Recommending different products/companies if the product doesn’t fit the buyer’s needs