Biggest CX Challenges Pre- and Post-COVID-19 Articles

ChiefMarketer Biggest CX Challenges Pre Post COVID Aug2020

Marketers identify their 3 biggest challenges to creating a positive customer experience, both before and after COVID-19:

  • Budget
  • Consumer engagement
  • Bandwidth / resources
  • Personalization
  • Technology
  • Organizational support / silos
  • Not a priority

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