Practices in which B2B customer experience leaders are strong and distinguish themselves from laggards:
Leaders are the 15% of the survey sample who are strong on 5 or 6 of the 6 identified pillars of customer experience. Laggards (30% share) are not strong on any.
Most marketers report looking at their content marketing performance data on at least a weekly basis.
More than 7 in 10 organizers agree that their leadership team and C-suite support their in-person event strategy.
More than one-third of viewers who recall seeing QR codes in TV ads say they interacted with them.
Almost 3 in 4 consumers would buy a more expensive food and drink product over a cheaper alternative if it came from a trusted brand.
Brand and targeting are having more of an impact on short-term sales effectiveness, while the influence of reach is waning.
More than half of radio ads analyzed contain humorous elements, about twice the share of digital ads.
B2B marketers and salespeople say their top priority to drive growth this year is to improve alignment.
Almost one-quarter of major brands are experiencing political polarization, judging by net sentiment in conversations about them.
Roughly 6 in 10 would rather save $4-5 off their subscription than pay that money to avoid ads.
More than half of radio ads analyzed contain humorous elements, about twice the share of digital ads.
B2B marketers and salespeople say their top priority to drive growth this year is to improve alignment.
Almost one-quarter of major brands are experiencing political polarization, judging by net sentiment in conversations about them.
Roughly 6 in 10 would rather save $4-5 off their subscription than pay that money to avoid ads.
Direct mail is also among the most-used and highly-touted advertising channels.
Almost 90% of those who replaced one or more tools chose a commercial application as the replacement.
The challenge that requires the most time and attention from SMBs is attracting new customers.
Some 24% say that in-house performance teams are primarily responsible for CTV marketing, up from 13% share last year.