CMOs outline the purposes for which they’ve used social media during the COVID-19 pandemic, including:
- Brand awareness and brand-building
- Retaining current customers
- Acquiring new customers
- Brand promotions
- Introducing new products and services
- Improving customer service
- Improving employee engagement
- Marketing research
- Identifying new customer groups we currently don’t target
- Identifying new product and service opportunities
- Improving current products or services