The experiences that frustrate consumers the most when engaging with online content, including:
- Pop-up ads / Alerts / Cookies
- Spam email
- Slow page load
- Offers that no longer exist, are irrelevant, are difficult to access
- Looking at too many pages/screens to find content
- Irrelevant recommendations/content
- Sound plays automatically
- Difficult path to purchase between browsing and checkout
- Content isn’t optimized for the device I am using