Customer Marketing Innovations During COVID-19 Disruption Articles

Merkle Customer Marketing Innovations During Disruption Jul2020

Customer marketing innovations made by B2C companies during COVID-19 disruption:

  • Try new marketing technologies or features
  • Become more consumer centric in marketing messages
  • Develop new transaction fulfillment capability
  • Add a new marketing channel
  • Leverage new creative development or deployment strategy
  • Develop new analytics models
  • Add a new customer service channel
  • Identify new audiences
  • Connect channels

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