The extent to which digital commerce decision-makers were expecting to upgrade or expand their investments – or plan to invest in the next 12 months – in a host of digital commerce areas, including:
- Connected products (internet of things)
- Using third-party online marketplaces
- Artificial intelligence capabilities
- Conversion optimization and A/B testing
- Personalization
- Integration with social commerce platforms
- Advanced search capabilities
- Content management systems (CMS)