The ways in which user experience (UX) leaders measure/evaluate UX:
- “Customer satisfaction”
- “Business metrics, like sales retention”
- “Product or site analytics”
- “Outcomes like downloads, conversions, and support tickets”
- “Net promoter score”
- “Composite UX metrics such as SUS, SUPR-Q or QXscore”
- “Other”
- “Executives at my organization do not measure or evaluate UX”