How UX Execs Measure/Evaluate UX Articles

The ways in which user experience (UX) leaders measure/evaluate UX:

  • “Customer satisfaction”
  • “Business metrics, like sales retention”
  • “Product or site analytics”
  • “Outcomes like downloads, conversions, and support tickets”
  • “Net promoter score”
  • “Composite UX metrics such as SUS, SUPR-Q or QXscore”
  • “Other”
  • “Executives at my organization do not measure or evaluate UX”

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