Necessary Attributes for Online Shopping Convenience Articles

Among US adults who shop online because it’s convenience, the shares who said the following attributes are necessary for online shopping convenience:

  • Ordering for home delivery
  • Free shipping
  • In-stock products
  • Package tracking
  • Fast shipping
  • Free returns
  • Website filtering and search tools
  • Mobile shopping
  • Saving products in cart to come back later
  • Ease of finding discounts
  • Comparing prices across sites
  • Mail-in returns
  • Comparing products across sites
  • Saving checkout details in a user profile
  • Generous return windows
  • In-store returns
  • Seeing products at home before deciding to return
  • Reserving in-store items for pickup
  • Personalized recommendations
  • Flexible payment options

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