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CEOs at outperformer companies detail their top priorities in the next 2-3 years:

  • Deliver better customer experiences
  • Develop stronger customer relationships
  • Improve efficiency
  • Increase sustainability
  • Deliver more innovation in business models
  • Deliver more innovation in products and services

Outperformers are described as “those who thrived relative to peers in their industry, both before the pandemic as well as during it.”

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