Person-to-Application (P2A) Preferred Use Cases Articles

MEF P2A Preferred Use Cases Sept2020

Actions considered by smartphone users around the world via person-to-application (P2C) business mobile messaging:

  • Book an appointment
  • Ask for help
  • Complain about something
  • Update my information
  • Buy a product or service
  • Make changes to an existing order
  • Organize the delivery of an order
  • Confirm my identity
  • Ask for an upgrade of my service
  • Monitor my spending

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