Practices More Common to CX Leaders Articles

Practices that B2B CX leaders engage in more often than laggards, including: sharing customer feedback data with employees who are responsible for acting on specific customer comments or issues; collecting feedback from the partners and distributors that sell their products or services; listen to input from employees; clear process for employees to suggest ideas for improving customers’ experiences and interactions; and have a formal communication strategy to drive understanding of customer feedback and communicate results and successes.

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