Practices that B2B CX leaders engage in more often than laggards, including: sharing customer feedback data with employees who are responsible for acting on specific customer comments or issues; collecting feedback from the partners and distributors that sell their products or services; listen to input from employees; clear process for employees to suggest ideas for improving customers’ experiences and interactions; and have a formal communication strategy to drive understanding of customer feedback and communicate results and successes.
Heavy Radio Listeners Have Plenty of Brand Conversations. Which Categories Do They Like to Talk About?
Heavy radio listeners are 25% more likely than average to be every consumer influencers.
