Retailers’ Site Experience Upgrades as Growth Drivers Articles

The site upgrades that retailers believe have the most potential to drive growth:

  • On-site personalization
  • Site search, guided navigation
  • CRM/loyalty programs
  • Presentation (site layout/redesign)
  • Expanded payment (digital wallet, BNPL)
  • User generated content
  • Live-streaming commerce
  • AR/VR-assisted selling tools
  • Same-day delivery
  • Cryptocurrency payments

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