Large retailers identify their top organizational inhibitors to improving the online shopping experience:
- “Our existing technologies are difficult to change”
- “Lack of resources available for innovation”
- “Lack of vision/roadmap”
- “Business risk is perceived as too high to make changes”
- “The ROI for improvement is too difficult to determine”
- “Budget – insufficient capital available”
- “Lack of sponsorship/buy-in”
- “The ROI for improvement is perceived to be too low”