Satisfaction with Customer Experiences, by Sector Articles

XMInstitute Satisfaction with CX by Sector June2021

Consumers who were ‘extremely satisfied’ or ‘somewhat satisfied’ with their most recent experience in the following sectors:

  • Streaming Media Service
  • Online Retailer
  • Supermarket
  • Parcel Delivery Service
  • Hospital or Medical Clinic
  • Health Insurer
  • Department Store
  • Fast Food Restaurant
  • Bank
  • Credit Card Provider
  • Mobile Phone Provider
  • Public Utility
  • Internet Service Provider
  • Government Agency

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