The biggest pain points service providers face with customer engagement, per a survey of senior-level decision-makers in the healthcare, education, insurance and logistics industries:
The primary roles of the marketing function over the next year will be ensuring effective brand management and developing the overall customer experience.
Over the past couple of years, podcast ad revenues have shifted from direct response to brand-building.
More than one-quarter report often arriving at product detail pages from social media.
Only 18% of Americans say they don’t use smartphone banking, down from 28% in 2019.
Social media videos and case studies/customer stories lead the way in perceived effectiveness.
Almost one-quarter of Baby Boomers worldwide report having high purchase power, triple the rate of Gen Zers.
Some 64% of TV households subscribe to pay-TV, down from 78% in 2018.
DTC brands are looking to improve on testing, but may face troubles with budgets and buy-in.
Investments in live events appear to be growing, while enthusiasm around virtual events is waning.
Almost one-quarter of Baby Boomers worldwide report having high purchase power, triple the rate of Gen Zers.
Some 64% of TV households subscribe to pay-TV, down from 78% in 2018.
DTC brands are looking to improve on testing, but may face troubles with budgets and buy-in.
Investments in live events appear to be growing, while enthusiasm around virtual events is waning.
The higher the company’s revenue, the more likely that the Marketing Ops team works in close concert with the IT team.
The most common way to define demand gen campaign success is through new pipeline opportunities/revenue sourced.
7 in 10 CMOs say they can accurately measure the effectiveness of their martech investments.
Some 96% of those who have changed their spending habits plan to maintain those changes over the next year.