Service Providers’ Biggest Pain Points When Engaging with Consumers Articles

Moxtra Service Provider Customer Engagement Challenges Sept2021

The biggest pain points service providers face with customer engagement, per a survey of senior-level decision-makers in the healthcare, education, insurance and logistics industries:

  • Not enough staff / resources to provide timely, consistent and quality engagement
  • Inefficient processes that slow down interactions
  • Too many different digital tools and technologies to keep track of
  • Poor cross-team communication / unclear responsibilities
  • Outdated digital tools and technologies

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