Spending Cuts After A Bad Customer Experience, by Industry Articles

Qualtrics Spending Cuts After Bad Customer Experience Sept2021

The percentage of consumers around the world who have either stopped spending or decreased spending after a “very poor” experience with an organization, sorted by the following industries:

  • Online retailer
  • Mobile phone provider
  • Parcel delivery
  • Fast food
  • Credit card provider
  • Bank
  • Internet service provider
  • Department store
  • Hospital/medical clinic
  • Airline
  • Property insurance
  • Health insurance
  • Supermarket
  • Government agency
  • College/university
  • Streaming
  • Public utility

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