The percentage of consumers around the world who have either stopped spending or decreased spending after a “very poor” experience with an organization, sorted by the following industries:
- Online retailer
- Mobile phone provider
- Parcel delivery
- Fast food
- Credit card provider
- Bank
- Internet service provider
- Department store
- Hospital/medical clinic
- Airline
- Property insurance
- Health insurance
- Supermarket
- Government agency
- College/university
- Streaming
- Public utility