The differences between sales enablement visionaries and laggards in the extent to which sales enablement supports the following stages of the customer lifecycle:
- Pre-sale, to support prospecting prior to prospects entering the sales funnel
- During the sales process, to support the team looking to bring in new customers
- Point of renewal
- Post-sale, during the ongoing lifetime of the customer
- Post-loss, after an organization is no longer a customer, in an effort to win back the business