Offers and tactics used by B2B and B2C subscription businesses to retain customers who are planning to cancel, including:
- Discounts
- Personalized offer based on reason for cancellation
- Bundles or cross-selling promotions
- Option to downgrade
- Emailing or calling at-risk customers
- Option to pause or skip payment
- Consultation or feedback session
- Setup or onboarding services
- Offer new educational content