Top Digital Priorities for CX Leaders in 2020

December 26, 2019

Customer experience (CX) leaders identify the top 3 digital-related priorities for their organization in 2020, including: social media engagement and analytics; targeting and personalization; content management; video content; content marketing; customer data management; customer journey management; mobile engagement and optimization; multichannel campaign management; e-commerce; marketing automation; conversion rate optimization; and media attribution.


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