The percentage of US adults who reported that since the COVID-19 crisis began they have used a brand, product, service or feature that they had never used before in the following areas, comparing responses from April 2021 to those from a year earlier:
- Streaming services
- Home delivery of groceries
- Telemedicine websites or apps
- Contactless payment by smartphone
- Pre-order and pick-up of non-food items (electronics, home goods)