The extent to which consumers pay attention to these factors when judging local business on their reviews: recency; overall star rating; quantity of reviews; legitimacy; sentiment; if the business responds to reviews; length and detail; and if the reviews include photos.

Two-Thirds of SMBs Said to Suffer from “App Sprawl”
About half of the apps that SMBs are using for marketing purposes are redundant, by performing identical or overlapping functions.