Nov 30, 2007 | Automotive, Creative & Formats, Media & Entertainment, Pharma & Healthcare, Retail & E-Commerce, Social Media, Travel & Hospitality
One in four internet users read consumer-generated reviews online, which then have a big impact – affecting not only what they purchase offline but also how much they are willing to pay for it, according to a new study conducted by comScore with The Kelsey...Nov 30, 2007 | Retail & E-Commerce
Consumers feel widespread dissatisfaction with their primary grocer – 73% of US consumers said they feel either antagonistic toward or have no loyalty to their supermarket – and only 27% of grocery customers are acting as “advocates,” according...Nov 30, 2007 | Automotive, Retail & E-Commerce, Travel & Hospitality
As travel costs have increased and customer satisfaction with the industry in general has decreased, so has satisfaction with independent travel websites, according to the J.D. Power and Associates 2007 Independent Travel Website Satisfaction (ITWS) Study. The study...Nov 30, 2007 | Asia-Pacific, Youth & Gen X
Millions of young Chinese are embracing the internet as a discreet space for their thoughts and emotions – almost five times as many Chinese as Americans surveyed said they have a parallel life online (61% vs. 13%) – according to a survey of Chinese and...Nov 30, 2007 | Retail & E-Commerce
The Conference Board Consumer Confidence Index, which has been declining since the summer, declined further in November and now stands at 87.3 (1985=100), down from 95.2 in October, the Board reported. The Present Situation Index decreased to 115.4 from 118.0 in...