US Brands’ Facebook Response Rates During H1 2014

July 14, 2014

This article is included in these additional categories:

Customer Service & Experience | Digital | Social Media


    Source: Socialbakers

      Notes: Only 38% of Facebook user wall posts were responded to by US brands in June, far below the 65% threshold considered “socially devoted” by Socialbakers. T-Mobile was the top brand by this measure during each month of the year-to-date, responding to more than 90% of users’ wall posts.

        Related: Q1 2014 Social Care: Facebook Response Rates Hit New High


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