Most SMB Marketers Don’t Use Social Media in Email

June 22, 2010

A distinct minority of small-to-mid-sized-business (SMB) marketers use social media links or icons in their promotional emails, according to a recent study from email marketing technology firm GetResponse.

Twitter Links Beat Social Sharing Icons
The results of GetResponse’s “Email Marketing and Social Media Integration Report” indicate that 18.7% of SMB marketers linked promotional emails to messages on their Twitter accounts. Another 13.5% included clickable sharing links to social media networks.


More Emails with Twitter Links Sent
SMB marketers who do integrate their promotional emails with social media send an average of eight monthly emails containing a link to their Twitter account. In contrast, the same subgroup of SMB marketers only sends an average of 3.5 monthly emails containing a social sharing link.


LinkedIn Users Send Most Emails
SMB email marketers that chose to include the LinkedIn icon also sent messages with social sharing options the most, averaging almost six per month. Messages with Twitter came in as the next most frequently sent social sharing option.


However, Twitter and Facebook were by far the most frequently included links in social emails sent by GetResponse users. Almost seven of every 10 social emails included the Twitter icon, and more than six of every 10 social emails included links to Facebook. MySpace and LinkedIn were the next most frequently included links. Digg came in at last place with only one of every 100 social emails.


Most Individual Users Choose Facebook
While Twitter is included in slightly more GetResponse user social emails than Facebook, Facebook is clearly the preferred choice of most individual users. Almost 74% included this social network at least once in their newsletters and campaigns. Only half of marketers included Twitter. The network chosen least often was Digg – with only 1.3% of email marketers including it in their messages.


Average Social Email Contains 1.6 Icons

The average number of social network icons included in GetResponse social email messages was 1.65, with:

  • 60% of social emails linked to one network.
  • 26% of social emails linked to two networks.
  • 8% linked to three networks.
  • 6% linked to four or five networks.

SMB Marketers Bullish on Video Email
SMB marketers may not be flocking to social media yet, but they are highly enthusiastic about the prospects of video email, according to another recent study by GetResponse. The “Email Marketing Trends Study” shows that a sizable majority of SMB marketers plan to use video email this year and think it holds great potential.

When asked if they used video email in 2009 and plan to use it in 2010, only a combined 15.7% of respondents said they used it last year. However, more than 80% of respondents plan to use video email this year, with 11.9% saying they used it last year and will increase usage this year. Only 0.8% of respondents said they used video email last year and will decrease usage this year.

About the Data: The GetResponse “Email Marketing and Social Media Integration Report” was conducted from March 23 to May 12, 2010. The study examined almost 500 million email messages sent by 19,149 GetResponse users.


Explore More Articles.

Marketing Charts Logo

Stay on the cutting edge of marketing.

Sign up for our free newsletter.

You have Successfully Subscribed!

Pin It on Pinterest

Share This