Painless Email-Subcription Process a Growing Trend

July 30, 2007

This article is included in these additional categories:

Creative & Formats | Email | Retail & E-Commerce

Quick and easy – and more transparent – email-subscription processes are a major recent trend, according to a study of the email newsletters of top online retailers by the Direct Marketing Association’s Email Experience Council, conducted by RetailEmail.Blogspot.

Moreover, the confirmation page has grown in importance, with many retailers allowing users to subscribe just by entering an email address but then asking for delivery and content preferences on the subscription confirmation page, the study found.

Another best-practice approach is the provision of sample newsletters, according to the study.

Among other findings of the study:

  • 28% of retailers offer more than one email content selection, ranging from two to 50.
  • Less than a mere 7% of retailers tell subscribers how many emails to expect.
  • Nearly 12% of retailers offer plain-text versions of e-newsletters during sign-up.
  • Just 3% of major online retailers use double-opt-in.
  • 92% of retailers have an email sign-up form or link on their homepage.
  • Some 43% of retailers allow customers to sign up for email with one click from their homepage.
  • Subscriber name (31%) and ZIP code (18%) were the two most often required pieces of information.

About the study: The 37-page report presents a range of best practices and emerging best practices in email subscription. It also includes numerous examples of creatives to help illustrate its points.


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