Select Page

Gartner-Global-CRM-Software-Market-Size-in-2013-May2014

    Source: Gartner

      Notes: The global CRM software market grew by 13.7% to reach $20.4 billion last year, with more than 41% of that total driven by software as a service (SaaS) revenues. The top 5 vendors accounted for half of the market’s revenues; the leading vendor, Salesforce.com, saw revenues jump 30% en route to 16.1% market share. Gartner notes that while SAP was in the second spot, it’s the market leader in the customer service and e-commerce subsegments.

        Related: What’s on the CRM Buyer’s Wish List?

        Feel Like You're Always Playing Catchup?

        Stay ahead of the curve with our free newsletter. It’s fast. It’s factual. And it’s clear

        marketing charts logo

        Error: Please enter a valid email address

        Error: Invalid email

        Error: Please enter your first name

        Error: Please enter your last name

        Error: Please enter a username

        Error: Please enter a password

        Error: Please confirm your password

        Error: Password and password confirmation do not match